Samasource

  www.samasource.org
  www.samasource.org
There are newer employer reviews for Samasource

3 people found this helpful  

Promising mission but not executing properly

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Anonymous Employee in San Francisco, CA
Current Employee - Anonymous Employee in San Francisco, CA

I have been working at Samasource full-time (more than an year)

Pros

- CEO is inspiring, hard-working and highly visible leader that has brought significant attention and funding to the business
- Tackling a real problem and making a tiny, but genuinely helpful, impact
- Non CEO employees are nice, hard-working and aligned

Cons

- For all her benefits, the CEO is the biggest issue. Quite simply, the company will never succeed until they replace her
- Turnover has probably been 75% in the past year, and includes entry-level employees all the way to the COO and board of directors
- Low morale in an environment that should be the opposite; people don't seem to enjoy coming to work, and that starts at the top
- Talented employees are not incentivized to stay or to work on other things; without high pay or stock options, the company needs to give them other reasons to stick around
- CEO has unreasonably high expectations which not only frustrates employees but in turn affects current clients

Doesn't Recommend
Negative Outlook
Disapproves of CEO

8 Other Employee Reviews for Samasource (View Most Recent)

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  1. 5 people found this helpful  

    Lots of Promise, But Ultimately a Disappointment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA

    I have been working at Samasource full-time (more than an year)

    Pros

    - Located in SF
    - Smart, talented, dedicated, fun staff
    - Social mission
    - Genuine respect between most employees
    - Great outward facing company image
    - Excellent at framing/storytelling
    - Hiring a COO is a step in the right direction but she needs full control to be successful

    Cons

    - Extremely high turnover: out of a 30 person office, in the last 12 months 18 FTEs have quit, 3 have been let go
    - Highly inexperienced, micromanaging senior leadership (CEO, VP Operations)
    - CEO is arguably the biggest reason for people leaving (difficult personality, lack of true business experience, egotistical behavior)
    - Unstable business model -- missteps on the business side are gravely hurting the social mission
    - Serious lack of focus and direction, major decisions and opinions change daily
    - No alignment between Sales-Delivery-Marketing-Development team goals and direction
    - Poor HR practices (no escalation process, no formal HR, no managerial oversight)
    - HR and Finance are run uprofessionally by people without any experience
    - Sensitive information (i.e. HR, pay, role changes) are handled without professionalism and stored in public folders
    - Very tense/awkward office environment (negative culture)
    - Little to no financial transparency
    - No career path
    - Arbitrary promotions and raises (not based on tenure, merit, or path)
    - Not family friendly (long hours, no PTO for working or expectant parents)
    - Lack of work-life balance is what is valued, not performance
    - Favoritism (those “close” to upper management are out of the office 40% of the time)
    - Acts like a start up when it’s convenient and a nonprofit when it’s convenient
    - Wasteful with resources

    Advice to ManagementAdvice

    - Be honest!!! Do not deceive or “frame” constantly
    - Trust and value your employees
    - Do not lead by fear, threats or intimidation
    - Do not lead by negativity and criticism
    - Bring in experienced leadership
    - Focus less on short term fixes and address the real reasons why employees are unhappy
    - Don’t just go through the motions of pretending to care about employees
    - Make sure employees have a real career path
    - Follow HR/legal practices

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    Samasource has a great mission, but does not have any focus on the employees.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA

    I worked at Samasource

    Pros

    The mission is really wonderful.

    Cons

    Employees are not disposable assets.

    Advice to ManagementAdvice

    The employees are just as passionate as management in the mission. Treat the employees with more respect.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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