Samsung Research America

  www.sisa.samsung.com
  www.sisa.samsung.com
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1 person found this helpful  

Good, getting better, chances for real product impact

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Principal Engineer  in  San Jose, CA
Current Employee - Principal Engineer in San Jose, CA

I have been working at Samsung Research America full-time for less than a year

Pros

SISA (and Samsung more generally) is known more for industrial design than great software and user experiences. But Samsung has realized they need to offer more compelling user interfaces and user experiences, and they're working hard to grow their capabilities in those areas. While SISA is not yet a top-notch research and innovation lab, the derivative is in the right direction. They're hiring good people, and they're challenging them to do great work. Because Samsung sells a wide variety of products there are lots of opportunities for real impact.

Cons

Because SISA is still growing and trying to improve, it does suffer from some growing pains. The biggest is that while upper management in Korea generally realizes that Samsung as a whole needs to improve its processes and practices and looks to SISA to help lead those changes (since it's in Silicon Valley), those lower down in Korea often don't see as much urgency in transforming their practices. As a result, sometimes driving change requires a bit of patience and understanding.

Advice to ManagementAdvice

Help pushing on counterparts in Korea to drive improvements in processes and practices.

Recommends
Positive Outlook
Approves of CEO

55 Other Employee Reviews for Samsung Research America (View Most Recent)

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  1. 10 people found this helpful  

    Poor management + Demoralizing workplace = Designers' graveyard

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Designer  in  San Jose, CA
    Former Employee - Designer in San Jose, CA

    I worked at Samsung Research America full-time

    Pros

    Competitive pay, job security (no lay off), subsidize lunch

    Cons

    Poor benefits, no stock options, little vacation, poor management, demoralizing environment, big egos, terrible infrastructure (poor IT support, ineffective internal processes etc.)

    If you’re a talented designer, or a designer with any integrity, Samsung’s UX Center is not for you, unless you join the right lab. Some UX labs have deceiving titles, where "innovation" is completely overrated. Lab director (or Manager) is incompetent, with absolutely no idea how to run an effective UX team. Full blown office politics, where people fight a lot to get attention. There is no collaboration within even a small team, and the manager is too incompetent to resolve any conflicts. The management level is eager to please our Korea HQ, but constantly fails to convince. The only thing this lab director cares about is the number of patents filed, so he can look good and receive his year-end bonus.

    Full-blown favoritism is in constant display. Some Sr. level designers don’t even have any design background, nor do they design anything. But the management will always protect them while other team members are sacrificed instead.

    Designers are treated like tools within the lab, even when they are the most pivotal role in the design lab. Here are some tips I learned to survive in Samsung’s UXC: 1. Please your manager, do not challenge them. 2. Always remember your manager can be a jealous animal (who'll be threatened if you outshine them in front of other VPs from HQ or the Center) 3. Forget about HR, they’re utterly useless and will never be on your side 4. Learn how to deal with big egos 5. Learn how to be happy in an extremely demotivating environment.

    Advice to ManagementAdvice

    Make effective decisions, even if it means taking out certain toxic employees who are detrimental to the operations of the entire team. Bring in a motivating and humble UX leader who understands design and turn this around. Give all employees a voice and listen to them. Allow employees to give performance reviews to their managers. STEP UP and value your designers so the UX lab can be truly "innovative".

    Doesn't Recommend
    Neutral Outlook
  2.  

    Excellent Learning Experience

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Associate Analyst  in  San Jose, CA
    Former Employee - Associate Analyst in San Jose, CA

    I worked at Samsung Research America as a contractor for less than a year

    Pros

    This was a great opportunity to get to know overall market and technology trend that are going on currently. Also, experienced senior colleagues were helpful in helping me out to learn skills.

    Cons

    I worked as a contractor so I did not receive any compensation packages, healthcare benefits, or paid vacation.

    Recommends
    Positive Outlook
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