SanMar

  www.sanmar.com
  www.sanmar.com
There are newer employer reviews for SanMar

2 people found this helpful  

Good place to work-Just needs to pay more

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - Anonymous Employee in Issaquah, WA
Current Employee - Anonymous Employee in Issaquah, WA

I have been working at SanMar

Pros

Good training program
Good work hours
Ability to work from home
Good Product
Highly regarded in the industry
Benefits could better-Not penalized for taking sick or vacation time.
Took away sick and vacation and went to PTO time.

Cons

Tight restraints-Little room for error
Very Low pay-high turn over
High expectations
Low pay for the amount of time you put in training in the CCC
Show little to no value in Customers
The Lott family should do "Undercover Boss" to see what their customers "really do expect " and how they treat people in the CCC.
CCC folks take customer abuse and not able to do anything about the abusive phone calls.

Advice to ManagementAdvice

Pay your CCC staff what they are worth and you won't have the high turn over-You have an investment in this staff...Treat them like they are the value they are of the company. CCC is your bread and butter..they are what makes you money. You pay them poverty wages, 28k yr...pay them what they are worth and that you value them as people not just someone answering phones.

Do undercover boss and sit on the phones with staff and really see how it works ..what the expectations are and what happens when they don't hit the 98. 5 perfection..and can't pay their rent of feed their kids. You bought a beautiful building more warehouses-cafe in new building. Who can afford to eat at the cafe with the wages..and 30 min lunch hour. Show more value in your CCC group, Lott family have a back bone and find out what really goes on in the CCC and pay your employees...we want to be able to eat and pay rent...let alone do something fun in life.

No opinion of CEO

59 Other Employee Reviews for SanMar (View Most Recent)

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  1.  

    Boring. Repetitious. A trained monkey can do this job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Account Executive in Preston, WA
    Former Employee - Account Executive in Preston, WA

    I worked at SanMar

    Pros

    Easy work. Training. Banker hours. Great clients. Good products to sell. Industry leader.

    Cons

    Low pay. no room for advancement. Most of the jobs are in the customer call center. Not a real Account Executive position-the title is misleading.

    Advice to ManagementAdvice

    Consolidate your customer call center and turn all positions into real Account Executive positions and offer more realistic salaries that are comparable to other Account Executive positions in other industries.

    No opinion of CEO
  2. 11 people found this helpful  

    It's great and could be greater

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Preston, WA
    Current Employee - Anonymous Employee in Preston, WA

    I have been working at SanMar

    Pros

    Privately owned, managed and operated for many years
    Successful and growing business and the future is bright
    Positive changes, especially in IT
    New roles and opportunities for advancement, especially in IT
    Many projects and new things to learn, especially in IT

    Cons

    Benefits are ok and could be much better
    High turnover in the CCC
    Many old time employees resist the changes

    Advice to ManagementAdvice

    Share more frequent updates on the state of the business. Reduce turnover by rewarding performance. Don't let the complainers run the company.

    Recommends
    Approves of CEO
There are newer employer reviews for SanMar

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