SanMar
2.9 of 5 49 reviews
sanmar.com Issaquah, WA 500 to 999 Employees

49 Employee Reviews (View Most Recent)

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2 people found this helpful  

Good place to work-Just needs to pay more

Anonymous Employee (Current Employee)
Issaquah, WA

I have been working at SanMar

ProsGood training program
Good work hours
Ability to work from home
Good Product
Highly regarded in the industry
Benefits could better-Not penalized for taking sick or vacation time.
Took away sick and vacation and went to PTO time.

ConsTight restraints-Little room for error
Very Low pay-high turn over
High expectations
Low pay for the amount of time you put in training in the CCC
Show little to no value in Customers
The Lott family should do "Undercover Boss" to see what their customers "really do expect " and how they treat people in the CCC.
CCC folks take customer abuse and not able to do anything about the abusive phone calls.

Advice to Senior ManagementPay your CCC staff what they are worth and you won't have the high turn over-You have an investment in this staff...Treat them like they are the value they are of the company. CCC is your bread and butter..they are what makes you money. You pay them poverty wages, 28k yr...pay them what they are worth and that you value them as people not just someone answering phones.

Do undercover boss and sit on the phones with staff and really see how it works ..what the expectations are and what happens when they don't hit the 98. 5 perfection..and can't pay their rent of feed their kids. You bought a beautiful building more warehouses-cafe in new building. Who can afford to eat at the cafe with the wages..and 30 min lunch hour. Show more value in your CCC group, Lott family have a back bone and find out what really goes on in the CCC and pay your employees...we want to be able to eat and pay rent...let alone do something fun in life.

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  • Work/Life Balance
         
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Boring. Repetitious. A trained monkey can do this job.

Account Executive (Former Employee)
Preston, WA

I worked at SanMar


Pros: Easy work. Training. Banker hours. Great… Cons: Low pay. no room for advancement. Most of the jobs are in… Advice to Senior Management: Consolidate your customer call center and turn all positions into real Account Executive positions and… More

  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Approves of CEO

11 people found this helpful  

It's great and could be greater

Anonymous Employee (Current Employee)
Preston, WA

I have been working at SanMar


Pros: Privately owned, managed and operated for many years Successful and growing business and the future is bright Positive changes, especially… Cons: Benefits are ok and could be much better High turnover in… Advice to Senior Management: Share more frequent updates on the state of the business. Reduce… Yes, I would recommend this company to a friend More

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