There are newer employer reviews for Santander Consumer Bank

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Branch Manager

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Branch Manager in New York, NY
Former Employee - Branch Manager in New York, NY

I worked at Santander Consumer Bank full-time (more than a year)

Pros

Nice people to work with.
Great Senior Management
High paying - they will pay high salaries for great talent ( negotiate)
Easy access to senior management- small bank feel
Very easy for high performers to really stand out.

Cons

WORST systems ever- it doesn't get any worst

Major Staffing issues

Very high turnover- chances are, if you're very good at what you do, you will soon be moving on.
Horrible, lengthy, time consuming processes, very paper intensive

Highly Excessive unnecessary emails

Numerous non essential conference calls

Lots of focus on tracking results and planning to plan than on actual execution

Branch Managers have individual production goals just like their bankers and business bankers . The goals are less than the bankers but you're still essentially a banker as well as a manager.

Back office retail support is untrained and un knowledgeable. They provide different answers every time you call in and provide incorrect information, which you then provide to customers resulting in major service breaks, time and time again.

Processes are very cumbersome and convoluted

Overall culture significantly lacks company pride

Only 6 weeks of Maternity leave

No discretionary annual bonus for the retail bank even when the company performs very well.
The branch facilities are not adequately/ routinely maintained. Only after something breaks is it fixed. Even then the fixes are cheap and nothing is ever replaced.

Not able to attract sophisticated clients due to service and system limitations

Advice to ManagementAdvice

A quick and complete overhaul of the entire system is not just necessary it is crucial. In addition please address the additional Cons I have listed , I'm sure none of them are new to you or come as a surprise. They are all very evident and should be addressed .

Doesn't Recommend
Neutral Outlook
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  1. Very good company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Teller
    Current Employee - Teller

    I have been working at Santander Consumer Bank full-time

    Pros

    Ability to grow up and get different position

    Cons

    Politics and coworker not nice people

    Recommends
    Positive Outlook
  2. Horrible Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Branch Manager in Sayreville, NJ
    Former Employee - Branch Manager in Sayreville, NJ

    I worked at Santander Consumer Bank full-time (more than 3 years)

    Pros

    If you want banking experience, otherwise no reasons.

    Cons

    Horrible management, products, services, branches are run on a skeleton crew

    Advice to ManagementAdvice

    Dont call every hr to find out if we got our DDA

    Doesn't Recommend
    Negative Outlook
There are newer employer reviews for Santander Consumer Bank

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