Savvis Employee Review

Former Employee – worked at Savvis

Pros – Decent compensation if you fight for it at interview time.
Work schedule is fairly flexible.
Interesting customers to provide support.

Cons – Telecommuting is frowned upon & discouraged in a day .
Disconnect from Senior Executive management and workers not in St Louis, MO
Poor internal organizational decisions affect productivity therefore affecting profitability.

Advice to Senior Management – Focus on growing the business & improving employee/customer relations instead of becoming an entity in the company with the most power.

Be open to the concept of small business hosting, Rackspace is eating your lunch.

Know your employees by name, and take better care of them, they keep you employed and the business running.

Take a cut in executive bonuses and give the employees a raise, they havent had a major one in several years & have earned it, call it a good faith gesture.

If you're going to claim to have an open door policy then actually be accessible to the employees.

Abolish the architect role, and delegate this function to the entire support staff or team responsible, not all architects are successful in making proper or educated/experienced decisions.

Listen, listen, listen to your support & engineering staff, they know better than anyone what technologies are best & most stable to provide support for & what latest buzzwords to avoid.

If you have field staff, do not pretend they do not exist or are a nuisance, treat them with the same respect as a St Louis, MO executive, remember that support staff face the public & the customers more than you do.

Hire capable seasoned engineers and compensate them accordingly, they will stick around, do not rely on those fresh out of school for the lowest dollar to do the best work.

Streamline process & procedures by empowering the staff to make decisions if needed.

Be honest with the customer at all times, never lie or deceive or mislead them in any way shape or form. If you cannot provide a promised service, own up to that and rectify it, even if it is at company expense.

Never assume the customer is satisifed with provided services, this is perfoming a dis-service to the customer and to Savvis.

Do not allow departing executives to raid the corporate coffers, if they are to exit, let them exit, but they leave with what they came in with, it is an insult to allow someone to walk away with millions while the employees get essentially nothing in return for hard work ("Because you've earned it!"/Starnet).