15 Employee Reviews (View Most Recent)

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Whatever the job title, your job is answering phones.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - MSCC Account Representative  in  Fort Worth, TX
Current Employee - MSCC Account Representative in Fort Worth, TX

I have been working at Saxon Mortgage Services

Pros

Pay and bonuses decent. Company genuinely tries to keep clients happy.

Cons

There is no flexibility at all. Employees are scolded for taking one minute extra on breaks or lunches. Time between calls must average less than 2 seconds; it doesn't matter if you need to research something or follow up with a customer. The environment is too rigid for me, although some people seemed to be OK with it. For me, the final straw was being scolded for taking too long to use the restroom(!)

Only lip service is paid to "work-life balance." Management knew I had a long commute and couldn't move any time soon, and they still ignored my request to change my schedule so I could avoid the worst traffic times. They also blew off my request to transfer to another office nearer my home.

Advice to ManagementAdvice

Stop recruiting college grads to answer phones. It is not rewarding or challenging work for an intelligent, educated person. I only stayed as long as I did because there is a recession. Eventually, even that wasn't enough to keep me there.

Doesn't Recommend
No opinion of CEO

Other Reviews for Saxon Mortgage Services

  1.  

    Okay company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Saxon Mortgage Services full-time for more than 5 years

    Pros

    Okay company to work for before it shut down

    Cons

    No cons at this time

    Recommends
    Negative Outlook
    Approves of CEO
  2.  

    The people make the company and there are many great (and smart) people at Saxon.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Saxon Mortgage Services

    Pros

    Work and Life Balance. Flexibility. Our parent company is Morgan Stanley and that is a great brand. Good benefits, but the people are the best benefit.

    Cons

    No covered parking and we were slammed during the hail storm.

    Advice to ManagementAdvice

    Build a garage or install a carport

    Recommends
    No opinion of CEO
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