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Scotts Miracle-Gro – “Go beyond the call of duty to get the job done.”
Pros
Probably the benefits. The managers really make sure that the employees receive detail info about the benefits...especially the health insurance benefits.
Cons
It would have to be the pay for the CSR's. Don't expect a big increase at yearly review time.
Advice to Senior Management
Don't expect miracles...training has to be top notch if you expect the gold standard.