Sears

  www.searshc.com
  www.searshc.com
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  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - Sales Associate in Lawrenceville, NJ
Current Employee - Sales Associate in Lawrenceville, NJ

I have been working at Sears

Pros

Coworkers are polite and pleasure to work with. Job responsibilities are clearly defined for all employees. Contact with HR is good.

Cons

Manager is out of communication loop. Too many are allowed to not do anything leaving others to pick-up slack. Supervisor is disorganized. Pay is lousy. No recognition for performance. No possibility for advancement.

Advice to ManagementAdvice

Change the internal workings of the company from the leadership down. Instill some type of pride in the company for the employees because none exists.

Recommends
Disapproves of CEO

4268 Other Employee Reviews for Sears (View Most Recent)

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  1.  

    Fun at times, horrible management, horrible pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Receiving Associate in San Diego, CA
    Current Employee - Receiving Associate in San Diego, CA

    I have been working at Sears

    Pros

    Develop strong bonds with fellow associates

    Cons

    Poor management, horrible pay, behind the curve in retail and customer service....way behind

    Advice to ManagementAdvice

    Stick to your word. Quit the shifting and learn who the productive employees are and show gratitude.

    Doesn't Recommend
    Disapproves of CEO
  2.  

    Mall is in bad location, economically challenged shoppers means low money, slow store

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Commissioned Sales Associate (Mattresses) in Mesa, AZ
    Former Employee - Commissioned Sales Associate (Mattresses) in Mesa, AZ

    I worked at Sears

    Pros

    Discounts, access to alot of home goods and clothing when you're there, a couple of good sales a week will give you a decent paycheck for part-time work if you're commissioned

    Cons

    Managers and schedulers screwing with schedules all of the time-favoritism being played, employees hours were are cut throughout the store with no notice. I had a full time job when I was working here so I wasn't as affected but you can't treat employees like this. This store is not in the busiest or greatest location- this part of Mesa is economically depressed-empty strip malls, vacant stores in the actual Mall. Worst, this store cannot attract customers that will spend-sales associates can't sell if there isn't much traffic. Credit apps are pushed way too hard and customers get annoyed getting the speech every time they shop. Also, sales associates are encouraged to use 'whatever ethics they have' to submit multiple credit apps for a customer who's been denied- this gets the SA money, and the store too and I do not think this should be tolerated. Management expects commissioned employees to sell, sell, sell despite a majority of customers that live around here having NO money and lousy credit. .Most managers were lazy and didnt want to assist sales associates with problems with customers and delivery-there are things beyond our control that were not dealt with properly. Too many sales associates in slow areas and not enough in the busy ones. Sears cannot compete with local mattress competition-Bedmart, Mattress Firm, etc. Lost LOTS of sales due to items not being in stock or available sooner, no layaway on mattresses meant even more lost sales, bad area and location-lots of low-income people live in the area and Mattressess need other payment options as lots of people need new mattresses but don't have all of the cash needed to buy them. Fiesta Mall is very slow during the week, which means no sales. Weekends, sometimes are a money maker if you're scheduled. No commission means minimum-wage. Morale is very bad at this store- minimum wage employees and high turn-over rate does not make for a goog experience. KMART buying out SEARS was a huge mistake. Pass on working at SEARS.

    Advice to ManagementAdvice

    Treat employees fairly, be more helpful with trying to remedy delivery-warehouse issues as this effects employees salary when sales are cancelled because of screw-ups that are beyond the sales associates' control. Need more training in where items are stored, delivery info, layaway should be available in every dept but this needs to be ordered from corporate level. Store needs to be spruced up and be visually appealing, like Macys. Bathrooms need to be maintained better and cleaned more frequently-it was embarrassing having to deal with customer complaints on this.

    Doesn't Recommend
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