Sears Employee Review

Former Employee – worked at Sears full-time for more than 7 years

Pros – At Sears ive been treated well they have Great training in product Knowledge, sales skills, and custromer problem solving. mix that with loyal customers, and great product brands, and its not a bad place to start out as a salesman, decent money if you are in the right dept and are able to sell. Managers are flexible with scheduals, and willing to help when needed.

Cons – There is limited room for growth, once a manager has filled a posistion they tend to stay, leaving no room to advance in the company, or if the spot opens they fill it from outside the store before advancing from within. The commision is not equal to the Knowledge and abilities of the sales staff. No raises of base salery or comissions rates, the answer is "Sell more if you want to make more." so Sales staff that are deserving of more are dependant on the avalability of customers to make a living. Customers want things handed to them on a silver plater for having spent X amount of dollars over the years with Sears. Information travels slow from corporate down to staff. computers are old and slow the registers are older. great selling products are never in stock durring big sales.

Advice to Senior Management – Remember that Customer Service doesnt just mean helping when they are at the store, its running a company for the benifit of the customer, not the bottom line.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company