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2 people found this helpful  

Sears once had an awesome culture. Then Eddie Lampert happened.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Sales Associate  in  Portland, OR
Former Employee - Sales Associate in Portland, OR

I worked at Sears full-time for more than 8 years

Pros

In commission sales areas scheduling is very flexible and as long as you consistently hit your monthly sales goals it's a low pressure work environment. The employee discount, when combined with Sears' ridiculous clearance prices can be pretty sweet. I've bought several TVs and appliances for hundreds of dollars below cost.

Cons

I've worked in several stores in different regions of Oregon over a period of eight years and while the management at the store level is generally competent the higher levels: district, region, and corporate are out of touch and seem to be more interested in politics and maneuvering than actually helping the stores stay profitable.

In the consultative selling areas the commission structure has been gutted so badly that all the top sales guys have started jumping ship. If you compensate a salesperson like they were nothing more than a cashier, that's what you'll end up with.

Advice to ManagementAdvice

My advice to management is to go back to what worked. When I started at Sears, before it ever became Sears Holdings Corporation, we had an amazing culture and a compensation structure that ensured retention of the absolute best salespeople. In 2005 when you enacted all the policies around "Sowing the Seeds of Corporate Culture," what you actually did was destroy a thriving, productive culture in your attempts to make all the stores the same.

Also, don't try to compete on price. Price is not what set Brand Central apart from the other guys. It was personalized consultative selling by knowledgeable and friendly salespeople.

Doesn't Recommend
Positive Outlook
No opinion of CEO

3911 Other Employee Reviews for Sears (View Most Recent)

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  1.  

    I stay because I'm grateful for having a job

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - MCA  in  Arlington, TX
    Current Employee - MCA in Arlington, TX

    I have been working at Sears full-time for more than 3 years

    Pros

    not for sure what to say. I am grateful for a job in these days and times.

    Cons

    no raises or proper training or respect. so much of a turn over of people maybe there should be better incentives to get better people or keep the ones you get. Managers don't have any balls not to mention you go through store managers. There is favortism, no praise or thank you for a job well done stabbed in the back thrown under the bus schedules not done til the last minute on a saturday nobody follows policies or rules i always learned to follow rules managers don't listen you go to store manager with a problem its ignored his thinks it will work itself out instead of taking action no matter what you do its never right softlines mgr will confront people on floor in front of customers that is so wrong

    Advice to ManagementAdvice

    listen to your employees don't shrug them off thats the problem you don't care about employees no raises, crappy mgrs,

    Doesn't Recommend
  2.  

    Wonderful work place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier/Sales Associate  in  Seattle, WA
    Former Employee - Cashier/Sales Associate in Seattle, WA

    I worked at Sears part-time for more than a year

    Pros

    -Fun, interesting management
    -Flexible hours
    -Nice customer experiences

    Cons

    -Pay is minimum wage, worked there for 2.5 years with no raise
    -Locations are old, not up to date
    -Seniority to inefficient workers

    Advice to ManagementAdvice

    Reward those who have worked hard and stayed with you with reasonable wage incentives.

    Recommends
    Neutral Outlook
    No opinion of CEO
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