Sears

  www.searshc.com
  www.searshc.com
There are newer employer reviews for Sears

 

Downright stressful for a minimum wage job

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Photographer/Sales Associate in Seattle, WA
Current Employee - Photographer/Sales Associate in Seattle, WA

I have been working at Sears part-time (less than an year)

Pros

- You learn many job skills such as sales, customer service, and prioritizing conflicting tasks.
- A good way to improve portrait posing.
- Some customers are amazing to have conversations with during the photography and selling process.
- Shifts are rarely boring and often fly by fast.

Cons

- For the work, minimum wage is unacceptable. Minimum wage is for jobs that do not require a skill and are single task focused. Photography does require a creative eye and skill.
- Company cuts corners in customer service to save costs, which probably results in lower revenues. The studio is often overbooked and understaffed - resulting in inpatient customers. This also makes customers, especially on the weekend, feel like they are going through a bureaucratic DMV like process, rather than receiving a personal experience. This also increases the stress of the associate on duty coping with all the impatient customers.
- Corporate often messes up the delivery of portraits from the lab to the studio, resulting in understandably frustrated customers. However, they often blame the associate working behind the counter.
- Some parents behave worse than their children as customers. Sometimes they will blame the photographer if they can't control their own children for photos. A photographer can only do so much to get the children to cooperate.
- Many co-workers and managers do not put attending their scheduled shifts a top priority. I was requested to cover someone else's shift often the last minute at least once or twice a week.
- Equipment is old and often faulty. There are frequent computer crashes / malfunctions. Photography equipment is also frequently down.. Corporate is very slow in addressing these issues, even during the holiday season.
- Passport printing paper is often out of stock, resulting in lost sales and frustrated customers.
- Coupons that allow customers to walk out with a free portrait without paying a penny is often abused.
- Many times, due to the customer load especially in the holidays, Associates cannot take any breaks or lunch.

Advice to ManagementAdvice

Please experience a day as an associate during an overbooked and understaffed weekend day during the Holiday season or when a free coupon is about to expire. You will realize how corners have been cut in providing customers with the best experience. Also, fix the online booking system to allow appointments to be scheduled based on the number of associates. Also, don't give so many free items without a catch away.

Doesn't Recommend
Negative Outlook

4265 Other Employee Reviews for Sears (View Most Recent)

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  1.  

    I stay because I'm grateful for having a job

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - MCA in Arlington, TX
    Current Employee - MCA in Arlington, TX

    I have been working at Sears full-time (more than 3 years)

    Pros

    not for sure what to say. I am grateful for a job in these days and times.

    Cons

    no raises or proper training or respect. so much of a turn over of people maybe there should be better incentives to get better people or keep the ones you get. Managers don't have any balls not to mention you go through store managers. There is favortism, no praise or thank you for a job well done stabbed in the back thrown under the bus schedules not done til the last minute on a saturday nobody follows policies or rules i always learned to follow rules managers don't listen you go to store manager with a problem its ignored his thinks it will work itself out instead of taking action no matter what you do its never right softlines mgr will confront people on floor in front of customers that is so wrong

    Advice to ManagementAdvice

    listen to your employees don't shrug them off thats the problem you don't care about employees no raises, crappy mgrs,

    Doesn't Recommend
  2.  

    Sears Home Appliance Showroom experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in South Plainfield, NJ
    Former Employee - Anonymous Employee in South Plainfield, NJ

    I worked at Sears part-time (less than an year)

    Pros

    I enjoyed the job at times, and some of the people I worked with

    Cons

    Lets see... lots of expectations... as commissioned salespeople to go out on your time and gas, to market the store, looking to ride on anyone's coat tails for a buck. They don't care about you, just about sales and metrics to be met in order for all of the management to pat themselves on the back. If you have a busy store in a good area, it may not be bad, but the expectations vs the pay you receive isn't worth the anxiety you will experience. Managers constantly email pep talks, and NO NEGATIVITY ALLOWED- Sears can't offer free delivery like everyone else, so that is a big obstacle to overcome. Basically, they want you to distract and charm the customer to get beyond that. Sears delivery and installation is HORRIBLE! Most don't even speak English. Customer service is as equally frustrating for the associates, you will get the runaround as well as the customer. They seem to worry more about diversity than finding people who can do the job. You will constantly lose commission $ to the idiots they contract in these departments, and spend time you could be selling, dealing with customer issues that get thrown back at you from Sears customer solutions. Absolutely the worst job I ever had. I was one of the top sellers in the store, and most times made about ten bucks an hour. They only hire part time so they don't have to give you benefits, and then they sell the store off to a franchisee. After working here, and giving it your all...you will one day wake up, look in the mirror and see the word SUCKER on your forehead.

    Advice to ManagementAdvice

    You can never be the best as long as Sears remains the worst.

    Doesn't Recommend
    No opinion of CEO
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