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Downright stressful for a minimum wage job

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Photographer/Sales Associate  in  Seattle, WA
Current Employee - Photographer/Sales Associate in Seattle, WA

I have been working at Sears part-time for less than a year

Pros

- You learn many job skills such as sales, customer service, and prioritizing conflicting tasks.
- A good way to improve portrait posing.
- Some customers are amazing to have conversations with during the photography and selling process.
- Shifts are rarely boring and often fly by fast.

Cons

- For the work, minimum wage is unacceptable. Minimum wage is for jobs that do not require a skill and are single task focused. Photography does require a creative eye and skill.
- Company cuts corners in customer service to save costs, which probably results in lower revenues. The studio is often overbooked and understaffed - resulting in inpatient customers. This also makes customers, especially on the weekend, feel like they are going through a bureaucratic DMV like process, rather than receiving a personal experience. This also increases the stress of the associate on duty coping with all the impatient customers.
- Corporate often messes up the delivery of portraits from the lab to the studio, resulting in understandably frustrated customers. However, they often blame the associate working behind the counter.
- Some parents behave worse than their children as customers. Sometimes they will blame the photographer if they can't control their own children for photos. A photographer can only do so much to get the children to cooperate.
- Many co-workers and managers do not put attending their scheduled shifts a top priority. I was requested to cover someone else's shift often the last minute at least once or twice a week.
- Equipment is old and often faulty. There are frequent computer crashes / malfunctions. Photography equipment is also frequently down.. Corporate is very slow in addressing these issues, even during the holiday season.
- Passport printing paper is often out of stock, resulting in lost sales and frustrated customers.
- Coupons that allow customers to walk out with a free portrait without paying a penny is often abused.
- Many times, due to the customer load especially in the holidays, Associates cannot take any breaks or lunch.

Advice to ManagementAdvice

Please experience a day as an associate during an overbooked and understaffed weekend day during the Holiday season or when a free coupon is about to expire. You will realize how corners have been cut in providing customers with the best experience. Also, fix the online booking system to allow appointments to be scheduled based on the number of associates. Also, don't give so many free items without a catch away.

Doesn't Recommend
Negative Outlook

Other Reviews for Sears

  1.  

    I stay because I'm grateful for having a job

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - MCA  in  Arlington, TX
    Current Employee - MCA in Arlington, TX

    I have been working at Sears full-time for more than 3 years

    Pros

    not for sure what to say. I am grateful for a job in these days and times.

    Cons

    no raises or proper training or respect. so much of a turn over of people maybe there should be better incentives to get better people or keep the ones you get. Managers don't have any balls not to mention you go through store managers. There is favortism, no praise or thank you for a job well done stabbed in the back thrown under the bus schedules not done til the last minute on a saturday nobody follows policies or rules i always learned to follow rules managers don't listen you go to store manager with a problem its ignored his thinks it will work itself out instead of taking action no matter what you do its never right softlines mgr will confront people on floor in front of customers that is so wrong

    Advice to ManagementAdvice

    listen to your employees don't shrug them off thats the problem you don't care about employees no raises, crappy mgrs,

    Doesn't Recommend
  2.  

    Horrible experience I've ever had.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Studio Associate  in  Brooklyn, NY
    Current Employee - Studio Associate in Brooklyn, NY

    I have been working at Sears part-time for less than a year

    Pros

    You get hour breaks, if it's not the holiday season. It usually goes down to half an hr to none at all.

    Cons

    Disorganized, half of the time management doesn't even know what they are doing, unprofessional. Which makes it worst on the customers, resulting in them having a bad experience

    Advice to ManagementAdvice

    Choose professional management and studio associates.

    Doesn't Recommend
    Neutral Outlook
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