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Helpful (4)

Sell credit or you are fired.

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Cashier in Bel Air, MD
Former Employee - Cashier in Bel Air, MD

I worked at Sears part-time (Less than a year)

Doesn't Recommend
Neutral Outlook
No opinion of CEO
Doesn't Recommend
Neutral Outlook
No opinion of CEO

Pros

With extended stay opportunities to move up. Credit sales reflects well to managers and based on that your opportunities may grow. Atmosphere of the common workers was pretty good.

Cons

Ethically speaking the selling of credit to customers who are possibly unable to make payments and fully understand the implications of what they are signing. Only those who are accepted into the credit program may get benefits from a lengthy sign up process. Gift cards were used as incentive to manipulate customers. Management often indirectly threatened to fire those who they felt were not producing at the drop of a dime.

Advice to Management

Develope more camaraderie between management and common employees. Little to no none existed.

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  1. Application for the Calling Center

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Call Center Representative in Round Rock, TX
    Current Employee - Call Center Representative in Round Rock, TX

    I have been working at Sears full-time (Less than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Very nice. The first interview is done over the phone. Just be sure to be pleasant and you can't go wrong.

    Cons

    Be sure that you are able to mention that you empathize with the customers that call in so they can know you have a heart - or something like that.

    Advice to Management

    The ability to help customers is the same as empathizing with customers. You have to be able to understand the customer and empathize in order to help. They go hand in hand.


  2. Store Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sears full-time (More than 8 years)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Flexible schedule. Good associate discount.

    Cons

    Many metrics to manage. Not a good image .

    Advice to Management

    Keep it simple. Lay off the send me a video,create a war room etc.


There are newer employer reviews for Sears
There are newer employer reviews for Sears

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