3800 Employee Reviews (View Most Recent)

Sort: Rating Date

 

Lost Potential

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Assistant Manager  in  Seattle, WA
Former Employee - Assistant Manager in Seattle, WA

I worked at Sears full-time for more than 8 years

Pros

Very strong brand recognition with Kenmore, Craftsman, and Lands End products. Great opportunity to manage and develop large teams. Internal social media communication website is years ahead of other market leaders. High potential for career advancement if you can balance the metrics which are subject to change.

Cons

Leadership is not in line with long term growth. Metrics overbearing and for all the wrong reasons. The focus of the company is no longer on people. Customers are no longer valued unless they are rewards members. Company claims to invest in stores yet it's done in a very limited fashion with little support and follow up. Store morale is on a downward slope with the current vision being pressed with accountability yet no feedback/support to go along with it. Company is systematically self destructing by no longer renewing leases to stores.

Advice to ManagementAdvice

Remember that you are a retailer first and focus on the customer and the sales experience. Quit making cashiers ask a million questions and forcing employees to ring up items on digital devices. Focus on streamlining the operations and ensuring the company is executing it's core 100% consistently instead of shifting gears every quarter. Change your power ranked scorecard to reflect true profitability and make it the bigger piece of the pie. Align your regional and store teams with a sales/customer service mentality and use the customer feedback from Facebook as a level setter. Have stringent follow up of your third party installers and delivery teams.

Doesn't Recommend
Negative Outlook
Disapproves of CEO

Other Reviews for Sears

  1.  

    Liars, cheats and conmen

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Consultant  in  Orland Park, IL
    Former Employee - Sales Consultant in Orland Park, IL

    I worked at Sears part-time for less than a year

    Pros

    Great place to earn commission based pay turning the holiday season, especially Black Friday

    Cons

    They lie out of their teeth. I started working there as a regular part-time employee, and was told within 1 month, I would go from minimum wage to $6 base pay + Commission. This did not happen.

    I was hired in June to be a regular part-time employee, and have documentation to note this. After the fact, so they could justify laying me off without allowing me to apply for unemployment, they illegally changed my status to a temporary holiday worker, so they could keep on a bi-lingual salesperson, who was able to heavily increase the sales figures to non-english speaking Hispanic customers, without having an extra employee during the regular season.

    Management required you to use extraordinarily aggressive and high pressure tactics to sell accessories, installation and extended service plans, including telling you to outright lie about their services offered. If you can stomach selling a $300 sub-par extended service plan and 50 dollar HDMI cable on a $500 TV to 65 year old women, this shouldn't be an issue for you.

    They are actively hostile and rude to their employees, and treat you like a criminal if any shrink occurs, as though you were the one who stole it. They'll tell you to dust the store when it's slow, rather than patrolling it, and then blame you if you're dusting one end of the store, while somebody is walking out with a display TV on the other end of the store.

    Advice to ManagementAdvice

    Get a clue, treat your employees with respect and dignity, and don't be lying con-artists.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. 4 people found this helpful  

    Sell credit or you are fired.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier  in  Bel Air, MD
    Former Employee - Cashier in Bel Air, MD

    I worked at Sears part-time for less than a year

    Pros

    With extended stay opportunities to move up. Credit sales reflects well to managers and based on that your opportunities may grow. Atmosphere of the common workers was pretty good.

    Cons

    Ethically speaking the selling of credit to customers who are possibly unable to make payments and fully understand the implications of what they are signing. Only those who are accepted into the credit program may get benefits from a lengthy sign up process. Gift cards were used as incentive to manipulate customers. Management often indirectly threatened to fire those who they felt were not producing at the drop of a dime.

    Advice to ManagementAdvice

    Develope more camaraderie between management and common employees. Little to no none existed.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
There are newer employer reviews for Sears.

Worked for Sears? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.