Sears

www.searshc.com
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There are newer employer reviews for Sears

1 person found this helpful  

Sears is a decent place to work.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Financial Analyst in Hoffman Estates, IL
Current Employee - Financial Analyst in Hoffman Estates, IL

I have been working at Sears full-time (more than 5 years)

Pros

Casual attire year round. Nice campus. Good people.

Cons

Systems ar antiquated. Salaries are low. Benefits are not great.

Advice to ManagementAdvice

Upgrade systems company wide. Pay your employees what they're worth.

Doesn't Recommend
Neutral Outlook
No opinion of CEO

4612 Other Employee Reviews for Sears (View Most Recent)

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  1.  

    Great if your motivated

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Automotive Sales Associate in Tyler, TX
    Former Employee - Automotive Sales Associate in Tyler, TX

    I worked at Sears part-time (more than a year)

    Pros

    flexible schedule, great coworkers, extensive training, knowledgeable managers.

    Cons

    Base plus commission. When its slow your just getting your base pay.

    Advice to ManagementAdvice

    Great company. Advertising more about products would help.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 3 people found this helpful  

    I would never refer anyone to this company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Mobile, AL
    Former Employee - Customer Service Representative in Mobile, AL

    I worked at Sears full-time (more than 3 years)

    Pros

    There are no pros for working with this particular call center. Only cons.

    Cons

    Terrible management
    Horrible scheduling
    Unreasonable sales goals
    Customers are very upset because the company constantly cheats them
    Terrible products with multiple problems
    Higher turnover rate than your average call center
    Mandatory overtime (sometimes, you wouldn't even know you had overtime on your schedule. They'd add it after you left for the day and then write you up for not doing the extra hours)

    Advice to ManagementAdvice

    Be more reasonable with the employees that actually choose to stay with the company. Stop begging the people who don't want to be there to stay and actually treat the ones who are staying with respect.

    Be more considerate to the customers needs. The policies and procedures should do more than make Sears more money. When a customers calls in with a problem, stop giving them the run around. If the department they reached has the ability to help the customer, HELP THEM! Constantly transferring a customer with a difficult situation (and then causing problems with the employees over transfer rates) is the best way to lose customers and employees.

    Don't be afraid to get rid of those employees who aren't doing their part. Harass them like you harass your valuable employees.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
There are newer employer reviews for Sears

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