Sears

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3599 Employee Reviews (View Most Recent)

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  • Culture & Values
  • Work/Life Balance
  • Senior Management
  • Comp & Benefits
  • Career Opportunities
  • No Opinion of CEO

 

Great training ground for first jobs!

Brand Central/Appliance Select (Current Employee)

ProsGreat training ground! They offer extensive sales, customer service & product training.

ConsThey will hire someone with a History degree to manage a clothing department who had no experience in retail, management, or sears, before they will consider someone with 10+ years with them.

Advice to Senior ManagementThe opportunities for advancement within were not there. It was not even encouraged let alone offered. I left the company after 13 years of Brand Central and Appliance Select. When the company sets a goal so achievable that the top producers can't reach, you are telling them that they are unimportant to you. There should be more recognition than just an employee of the month for the best letter sent in by a customer. Many times I would even do things like go to an old ladies home on my own hours and assemble a stereo cabinet or program a remote. Managers should be noticing outrageous customer service. I was often charged with upset clients and other responsibilities by my manager because she knew I was good and she trusted me. Yet in 10 years in Brand Central I received one customer service award. 1987-1999 Store Management in my first 10 years was not inspiring. They were not really friendly, didn't try to "know you" , were unfair. I loved my department managers.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    It all depends on who manages the store when it comes to retail.

    MCA (Current Employee) Huntington Beach, CA

    I have been working at Sears part-time for more than a year


    Pros: meet great people fun work environment good place to start for experience dealing with customers and processes sales… Cons: bad benefits or basically none management may be better at other places but mine was really… Advice to Senior Management: treat your employees with more respect do your job instead of putting on… No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company… More
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Financially devastating

    Sales Project Consultant (Former Employee) Greensboro, NC

    I worked at Sears full-time for more than a year


    Pros: I gained a ton of knowledge about home improvements to… Cons: Poor lead quality is the root of the problem. The Appt Center in FL has to meet their quotas so you drive 1 - 2… Advice to Senior Management: Fix the Appt Center, know your product so you can train your employees,… No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company… More
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