Sears

www.searshc.com
Profile Unclaimed
There are newer employer reviews for Sears

 

A company that has mastered the cluster.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Store Manager
Former Employee - Store Manager

I worked at Sears full-time (more than 3 years)

Pros

Great employee discount. Strong brands as long as they do not dilute. Internal social network called Pebble is very powerful and useful tool to cross internal bureaucratic stigma (witch abounds in this company). Assistant and store managers have home access to many internal systems(can also be a con)

Cons

They want their eggs cooked "sunny side down but don't turn them over". (3 stooges ism). Crony Good ol boy still exists in this company. Use negative motivators to beat results out of location managers. Business unit structure forces the stores to serve the central organization. Unrealistic expectations lead to frustrating the front line and extinguishing morale and talent. The threat of closing your store if it is successful or not makes talent run from the company. Some of the best motivational leaders I have ever worked for were sent home with weak reasoning.

Advice to ManagementAdvice

Lots of leadership changes and soul searching with no results. The business model used is doomed even before it started.

Doesn't Recommend
Negative Outlook
Disapproves of CEO

4644 Other Employee Reviews for Sears (View Most Recent)

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  1.  

    Above average

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sears

    Pros

    -there is no limit to how much commission you can make
    -commission rates hardly ever reduce
    -sometimes they have special commission rates where you get paid on top of your normal commission.
    -can keep track of your sales easily

    Cons

    -if the location is slow, you can only make so much
    -hourly pay Is low
    -if you sell well you make more than the managers so its no moving up
    -the pay the managers low but require a lot of work to meet quotas

    Advice to ManagementAdvice

    keeping track of tickets to ensure work is getting done in a timely fashion so we can bring more customers in

    Recommends
  2.  

    Great career advancement and compensation.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Store Manager
    Current Employee - Assistant Store Manager

    I have been working at Sears full-time

    Pros

    Excellent job opportunities for college students due to flexible schedules. Pay is good for management levels and commission positions. Very transparent company due to internal social network. CEO posts and engages with associates at all levels.

    Cons

    Very little work-life balance. High turnover and high stress (it's retail).

    Advice to ManagementAdvice

    Middle management (district, region) has high turnover which leads to uncertainty and stress. Each manager will have special agendas, despite the company having SOPs and guidelines. Invest in some observation and coaching of your DM staff then attempt to maintain stability.

    Eliminate foreign call centers. It's the single largest pain point for customers and is hurting our relationship with them.

    Recommends
    Neutral Outlook
    No opinion of CEO
There are newer employer reviews for Sears

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