Sears
2.5 of 5 3,536 reviews
www.searshc.com Hoffman Estates, IL 5000+ Employees

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Outside home renovation sales, commission based, extensive travel with your vehicle

Sales Representative (Former Employee)
Saint Louis, MO

Pros- New situations every day
- Interesting customer interaction
- Money can be very good if you're very good
- Upward mobility possible but need to have ability to relocate to get into regional management
- No cold calling- appts are set for you (that's a Con as well as a Pro)

Cons- Total lack of control over your time on work days- you don't know if you'll work a 4 hour or 14 day
- Telemarketers don't qualify affordability- you might drive 150 mi to talk to obvious unqualified prospect living in squalor.
- One call close often means hurried presentation and close- partial chargebacks are the norm
- Driving 1000 mi per week was not uncommon in my region and $.20/mi reimbursement doesn't cut it. You'll need a fuel efficient vehicle that hauls a lot of presentation materials, and a really good GPS that still knows where you are out in the corn fields somewhere
- Most prospects are from Sears demograph- many are older, many have little money. Few prospects are well-to-do. The products are costly- you will never win a bid situation- ever.

Advice to Senior Management- Do some marketing outside of Sears usual demograph. Younger people shop differently. Have lower cost products available across the spectrum for your poorer customers
- Something has to be done about the mileage issue- way too expensive for new reps
- Find a more fair way to split chargebacks. Ignoring terms of a signed contract, giving customers things they clearly should pay for under those terms, and then passing entire REAL cost to the rep is unconscionable and it happens regularly.

No, I would not recommend this company to a friend

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    • Culture & Values
           
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    Terribly Managed and on Its Way Out

    MCA (Current Employee)
    Chicago, IL

    I have been working at Sears part-time for less than a year


    Pros: This was a very easy job to get. Applied one week and was hired and had started… Cons: The store is frequently understaffed with one person closing several departments and 2 fitting rooms. The registers are ancient. To call them old-fashioned is giving… Advice to Senior Management: Update the registers and stockroom system. More contemporary fashions. No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company… More
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Disapproves of CEO

     

    Left after 4 years

    Anonymous Employee (Former Employee)

    I worked at Sears full-time for more than 3 years


    Pros: The people you work with are usually good and looking for advancement… Cons: The company seemed to want to turn on a dime and expected instant results… Advice to Senior Management: cut retail locations in half the sq ft go online only a cafe where people can… No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company… More
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