Sears

  www.searshc.com
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Customer Service v. Retail Sales

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Sales Associate  in  Medford, OR
Former Employee - Sales Associate in Medford, OR

Pros

Healthy/safe work environment. Co-workers are friendly and co-operative. Management is generally reasonable in its expectations. The location is nearby and easily accessible. Customers generally know what they want when they come in to visit.

Cons

Constant push for up-sales/cross-sales. If the customer knows what they want when they come in for a purchase, I felt it unnecessary to "push" other items. In addition, the use of the iPads to ring-up transactions, generally took longer than using the register, adding to customer frustration in the time required. A customer wants to make a simple cash transaction but can't because of the requirement to obtain a phone number and other personal info to develop a file causes a lot of customer dissatifaction.

Advice to ManagementAdvice

Before you impose the use of "new" technology on the workforce, make sure it works and is, in fact, an enhancement and not a hindrance. The iPads are a good idea but rushed into service. Also, go to a set work schedule. A floating schedule makes it most difficult to plan personal needs.

Recommends
Neutral Outlook
Approves of CEO

Other reviews for Sears

  1.  

    Loss Prevention is a great job here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Loss Prevention Agent  in  Wayne, NJ
    Former Employee - Loss Prevention Agent in Wayne, NJ

    Pros

    Good, updated equipment to work with. Management was friendly and I felt like they trained me well.

    Cons

    Sears is a terrible place to shop, so working there feels weird. Experience at other retail locations made me uncomfortable witnessing the horrible customer experience Sears provides in store.

    Advice to ManagementAdvice

    Fix customer service in these stores

    Recommends
    Neutral Outlook
    Disapproves of CEO
  2.  

    Not much opportunity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Worked with great people in my department

    Cons

    The company seems to be very scattered and not certain of its future.

    Advice to ManagementAdvice

    Listen to your employees

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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