Sears

  www.searshc.com
  www.searshc.com
There are newer employer reviews for Sears

1 person found this helpful  

what is really important, the number or the customer

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Store Manager in Sioux Falls, SD
Former Employee - Store Manager in Sioux Falls, SD

I worked at Sears full-time (more than 10 years)

Pros

great people at store level - they all try very hard to meet the standards. The store can be nearly a one stop shop for the customer coming just short in groceries.

Cons

the pressure put on all levels in the store to hit a expected number regardless of customer feedback is incredibile. example: customer buys apparel and says no to opening a credit card puts the associate who rings the sale as a failure. same customer does not want to join the rewards program and the same associates is now failing 2x's.

Advice to ManagementAdvice

if the efforts towards the numbers was to create a better bottom line and those numbers have reportedly gone up every year - the question bags to be answered then. why is the bottom line not getting better. the answer is we have fewer customers returning because they are sick of the pressures to buy more at the register. wake up and see what is happening, yes reward members are repeating purchases more and more, but the customers are coming in less and less. 80% or better in loyalty customers means you are not getting new customers in and so the base is eroding away as fast as the companys bottom line.

Doesn't Recommend
Negative Outlook
Disapproves of CEO

4276 Other Employee Reviews for Sears (View Most Recent)

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  1. 1 person found this helpful  

    Great experiences, very challenging environment and culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sears full-time (more than an year)

    Pros

    Great team, lots of leadership opportunities, most work is cross-functional

    Cons

    processes, lack of strategic direction and clearly defined roles

    Advice to ManagementAdvice

    Get a strategy and vision people will get excited about

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    Discouraging place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Saint Cloud, MN
    Former Employee - Sales Associate in Saint Cloud, MN

    I worked at Sears part-time (more than an year)

    Pros

    If you kiss the managers' asses you can get acknowledged. Otherwise, even hard-working employees go unnoticed. The only real positive I saw was that they are so desperate to hire people that it's easy to get a job there.

    Cons

    The management at Sears I worked was very "below the line" in the way they managed their employees. Pitching Shop Your Way is a joke and they often played favorites, giving special treatment to the associates who would sit and b.s. with them. Dealing with the annoying customers was exhausting and just the overall "feel" of Sears is negative when you walk in. I would not recommend to work for this company.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
There are newer employer reviews for Sears

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