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Helpful (1)

what is really important, the number or the customer

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Store Manager in Sioux Falls, SD
Former Employee - Store Manager in Sioux Falls, SD

I worked at Sears full-time (More than 10 years)

Doesn't Recommend
Negative Outlook
Disapproves of CEO
Doesn't Recommend
Negative Outlook
Disapproves of CEO

Pros

great people at store level - they all try very hard to meet the standards. The store can be nearly a one stop shop for the customer coming just short in groceries.

Cons

the pressure put on all levels in the store to hit a expected number regardless of customer feedback is incredibile. example: customer buys apparel and says no to opening a credit card puts the associate who rings the sale as a failure. same customer does not want to join the rewards program and the same associates is now failing 2x's.

Advice to Management

if the efforts towards the numbers was to create a better bottom line and those numbers have reportedly gone up every year - the question bags to be answered then. why is the bottom line not getting better. the answer is we have fewer customers returning because they are sick of the pressures to buy more at the register. wake up and see what is happening, yes reward members are repeating purchases more and more, but the customers are coming in less and less. 80% or better in loyalty customers means you are not getting new customers in and so the base is eroding away as fast as the companys bottom line.

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  1. Store Manage

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sears

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    There is not much to say

    Cons

    NO time for Family or school


  2. Not much opportunity

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sears full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Worked with great people in my department

    Cons

    The company seems to be very scattered and not certain of its future.

    Advice to Management

    Listen to your employees


There are newer employer reviews for Sears
There are newer employer reviews for Sears

See Most Recent

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