Sears

www.searshc.com
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There are newer employer reviews for Sears

1 person found this helpful  

what is really important, the number or the customer

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Store Manager in Sioux Falls, SD
Former Employee - Store Manager in Sioux Falls, SD

I worked at Sears full-time (more than 10 years)

Pros

great people at store level - they all try very hard to meet the standards. The store can be nearly a one stop shop for the customer coming just short in groceries.

Cons

the pressure put on all levels in the store to hit a expected number regardless of customer feedback is incredibile. example: customer buys apparel and says no to opening a credit card puts the associate who rings the sale as a failure. same customer does not want to join the rewards program and the same associates is now failing 2x's.

Advice to ManagementAdvice

if the efforts towards the numbers was to create a better bottom line and those numbers have reportedly gone up every year - the question bags to be answered then. why is the bottom line not getting better. the answer is we have fewer customers returning because they are sick of the pressures to buy more at the register. wake up and see what is happening, yes reward members are repeating purchases more and more, but the customers are coming in less and less. 80% or better in loyalty customers means you are not getting new customers in and so the base is eroding away as fast as the companys bottom line.

Doesn't Recommend
Negative Outlook
Disapproves of CEO

4615 Other Employee Reviews for Sears (View Most Recent)

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  1. 1 person found this helpful  

    Great experiences, very challenging environment and culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sears full-time (more than a year)

    Pros

    Great team, lots of leadership opportunities, most work is cross-functional

    Cons

    processes, lack of strategic direction and clearly defined roles

    Advice to ManagementAdvice

    Get a strategy and vision people will get excited about

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Store Manage

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sears

    Pros

    There is not much to say

    Cons

    NO time for Family or school

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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