Sedgwick Claims Management Services

www.sedgwickcms.com
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There are newer employer reviews for Sedgwick Claims Management Services

Helpful (4)

Decent job, but you're going to work for it

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Disability Specialist in Irving, TX
Current Employee - Disability Specialist in Irving, TX

I have been working at Sedgwick Claims Management Services full-time (more than a year)

Recommends
Positive Outlook
Approves of CEO
Recommends
Positive Outlook
Approves of CEO

Pros

-Excellent benefits/ample PTO
-Flex-time and work from home options (depending on your account)
-Tuition/education reimbursement
-Casual work environment

Cons

-The 37.5 hour work week is a myth if you're a salaried employee.
-Culture of "yes" which means if the client wants it, Sedgwick says yes and case workers now have more work/details to manage without adding to the workforce or increasing compensation.
-If you're coming to an already established account, you'll only get to shadow instead of receiving formal training. Can be overwhelming.
-Lack of communication between departments. Customer service doesn't understand how the disability department works, no communication between disability and worker's compensation, etc.
-Your personal experience will be very different depending upon which account you work for.

Advice to Management

-Work with Operations Managers and Team Leads to create formal training specific to each account instead of just the generic software tutorials on the portal.
-Advocate for your employees to balance client wishes with employee needs. Be more pro-active in managing an account's workforce by adding members as needed.
-Provide cross-training for departments that will work on the same account. Someone in customer service won't be managing claims, but being able to answer basic questions about claims handling greatly decreases the frustration of claimants and allows case managers more time to actually manage claims instead of just taking phone calls and answering basic questions.

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  1. Helpful (4)

    Sedgwick Review by former employee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager in Lake Mary, FL
    Former Employee - Manager in Lake Mary, FL

    I worked at Sedgwick Claims Management Services full-time (more than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Medical, Dental, and Vision Benefits. 401K match plan.

    Cons

    Company does not service clients. The dollar is the bottom line. Would not recommend. Adjusters are burned out quickly. Upper management is detached from their book of business and high turnover.

    Advice to Management

    The client is the reason you have a job. Not the other way around.

  2. Helpful (5)

    Horrible management at Carrollton,TX office in IT department

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software (IT) in Carrollton, TX
    Current Employee - Software (IT) in Carrollton, TX

    I have been working at Sedgwick Claims Management Services full-time

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Good benefits, Work from home all the time

    Cons

    No room for new hires. The old team members act at their will and come to office at their will. No formal Knowledge orientation and expect you to work for 13-14 hours a day. Most of the team member do not show up to the office.

    Very old technologies and very unwilling to change or get organized.

    1. Very old technologies
    2. People seldom show up in the office, making co-ordination problems
    3. very unwelcoming atmosphere to new hires.
    4. No body present to answer your questions if you are a new hire and just throw some documents at you.

    Advice to Management

    Higher ups in Memphis need to monitor the management style in Carrollton offices and stop old political practice and enable a very professional atmosphere, if you want to hiore and retain good talent.

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