Sedgwick Claims Management Services

  www.sedgwickcms.com
  www.sedgwickcms.com
There are newer employer reviews for Sedgwick Claims Management Services

 

Overall a fairly decent place to work but nothing extraordinary about the company.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Anonymous Employee in Chicago, IL
Current Employee - Anonymous Employee in Chicago, IL

I have been working at Sedgwick Claims Management Services full-time (more than 3 years)

Pros

Best (and now largest TPA) in the business.

Cons

Salaries/raises are low compared to insurance companies/competitors.

Advice to ManagementAdvice

Need to work on talent retention and training.

Doesn't Recommend
Neutral Outlook
Approves of CEO

281 Other Employee Reviews for Sedgwick Claims Management Services (View Most Recent)

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  1. 2 people found this helpful  

    Micromanagement of staff

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sedgwick Claims Management Services full-time

    Pros

    There were good co-workers at the location.

    Cons

    Poor upper management communication with personnel.

    Advice to ManagementAdvice

    Listen to your staff and promote a team atmosphere

    Doesn't Recommend
    No opinion of CEO
  2. 9 people found this helpful  

    Absolute WORST job I've ever had - worse than even retail jobs!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - FMLA
    Former Employee - FMLA

    I worked at Sedgwick Claims Management Services full-time (more than an year)

    Pros

    Really the only pros about working here are the coworkers. There are a lot of diverse people that you get to know and be friends with - but that's not really a pro of the company as that type of thing happens at basically any job as a given.

    Cons

    The worst part of the job period is the work/life balance. For FMLA or STD coordinator jobs, you will have claims flooding in nonstop all day, every day from the moment you sit down until you leave. I work on a team where, of our 18 members, at least 10+ of us end up staying 1-2 hours late every single day in order to get the claims processing "done" for that day. They have a standard where they basically want everything done within 24 hours, regardless of how much other work you have to do that day - and they will review your claims and give you scores and if anything was done "late" even by 1 day, you will get a bad score on your audit review - they don't care if you had 500 claims that came in that day and couldn't possibly get through everything in 8 hours. If it's "late" you're getting the points deducted, period, no exceptions.

    The "training" they provided prior to officially starting the job was absolutely laughable.

    The supervisors are hit or miss in terms of knowledge, reliability and just basic work appropriateness. One supervisor may be helpful and tactful when you have questions, another will be just plain rude and overly haste. On numerous occasions supervisors have crossed the line with some of my coworkers in terms of what is appropriate for a supervisor to be saying in the work place. Coworkers have been in tears at work at times because of things supervisors have said. And because the overall workload for the whole company is totally out of control, the supervisors have no time to do any one-on-one training with you. You're lucky if you can get 10 minutes alone with a supervisor in their office to ask them questions or go over a complicated case with them so that you can learn and grow. On top of that, because the company's "standards" are not at all clear, the supervisors also have different standards of their own in terms of what can and cannot be done on a given FMLA or STD case. You can ask three supervisors the same question on the same case and get three totally different answers.

    Don't be fooled by any of their job descriptions that try to make it seem like you will be doing a lot of analytical work and won't be taking a lot of phone calls. Even though we do have a "call center" that basically serves as the first point of contact for the claimants, at least 1/3 of every call that comes in to the call center gets transferred to the Sedgwick FMLA/STD processors either for redundant questions that are already noted in the file or because the claimant will simply complain and demand that they speak with their case examiner when the customer service representative is perfectly capable of reading the case notes and assisting them. So not only do you have an insane amount of claims coming in that need to be processed within 24 hours of receipt, but on top of that you will be getting phone calls throughout the day from people complaining about why their FMLA or STD case was denied when it is very clear in the notes and the letter they receive in the mail why their case was denied.

    There are days when the amount of work is so high that you can work nonstop with absolutely no breaks and skip your lunch altogether and you will still have to stay 1-2 hours later than your scheduled shift in order to get the work done "on time". Numerous Sedgwick employees have brought up these problems with upper management and absolutely nothing is done to fix this problem. They don't hire more people, they don't give you more time to get things done, it's just expected to be done within the 24 hours regardless of staff or the number of claims that come in that day.

    The advancement opportunities are non-existent. There is no formal program for getting promoted or transferring departments. Raises are also basically non-existent for people who are not doing "exceptional" work and even for the top 1% of employees, the raises are basically a cost of living adjustment to account for the higher prices of food and living. The computer systems they use are ancient and unreliable.

    Advice to ManagementAdvice

    Hire more employees. Have actual trainings. Be reasonable about what can and cannot be accomplished in a standard 8 hour work day. Update your systems.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
There are newer employer reviews for Sedgwick Claims Management Services

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