There are newer employer reviews for Sedgwick Claims Management Services
There are newer employer reviews for Sedgwick Claims Management Services

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I gained important knowledge and skills in a challenging fast paced environment.

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Customer Service Representative I in Memphis, TN
Former Employee - Customer Service Representative I in Memphis, TN

I worked at Sedgwick Claims Management Services full-time (More than a year)

Recommends
Positive Outlook
Approves of CEO
Recommends
Positive Outlook
Approves of CEO

Pros

The staff is supportive. You can gain knowledge and training in the customer service and claims management field.

Cons

Hours are sometimes long and the pressure to meet quotas and have fast paced accurate and thorough claims can be overwhelming at times. Also, I did not feel there was true room and training for advancement. I had my Bachelor's degree at the time of employment and felt that I could have advanced with additional training if it were available.

Advice to Management

More rewards and incentives for employees hard work.

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  1. Helpful (3)

    It's not the worst but it's not the best....

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Representative in Atlanta, GA
    Current Employee - Claims Representative in Atlanta, GA

    I have been working at Sedgwick Claims Management Services full-time

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    -lots of PTO -flexible shifts -low cost benefits (the HRA plan is pretty good) -good co-workers -if you're on the home depot account, you're in their building (access to the gym, cvs, cafeteria and some home depot events) -nationwide company

    Cons

    -no training (your first couple of days is spent in front of the computer for "training") -salaries are not current with the atlanta area. sedgwick pays about $10k less. -advancement opportunity but micro-managing supervisors. -lots of turnover and no plan to work around it -no company bonus -home depot account is where they send adjusters to die -did i mention micro-managing supervisors? they literally take note of how many times you get up from your desk. take too long to get coffee? they'll call you on your cell to see where you are. -no uniformity between teams. each supervisor has their own way of adjudicating claims. -you get a lot of PTO but you get claims up until the day before you're off. if you try to take more than a week off, you have to get "special" approval. -upper management sits in their offices sending emails all day about how much the adjusters aren't doing but don't jump in to help.

    Advice to Management

    -incentives for good workers. it motivates your employees to work more.... -a company bonus. share the wealth. more motivation. -TRAINING (like Travelers or Esurance) -pay more....


  2. Helpful (2)

    Not good

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sedgwick Claims Management Services full-time

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Time off and applying for other departments

    Cons

    AVP need management training on how to deal and maintain employee

    Advice to Management

    Listen and reward employee


There are newer employer reviews for Sedgwick Claims Management Services
There are newer employer reviews for Sedgwick Claims Management Services

See Most Recent

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