Select Portfolio Servicing

  www.spservicing.com
  www.spservicing.com
There are newer employer reviews for Select Portfolio Servicing

 

SPS expects a lot out the employees it has, and only applies more resources at the last minute.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Anonymous Employee in South Salt Lake, UT
Former Employee - Anonymous Employee in South Salt Lake, UT

I worked at Select Portfolio Servicing full-time (more than an year)

Pros

The company is growing, and most of the customer-facing staff are very knowledgeable. The company is great at servicing mortgages and finding win-win situations for borrowers and investors. Lots of personality types, which keeps things interesting (sometimes just frustrating).

Cons

Resources aren't applied until the last minute. Everyone is so risk-adverse, that often times nothing gets done. Small tasks are expanded to the point that they become so big and unmanageable. The company uses A LOT of paper rather than rely on technology. Executive management makes external promises without checking in with parties that will do the work, and often leave the teams scrambling to meet the promises (while still having to manage their everyday work).

Advice to ManagementAdvice

Invest in your employees. Fix what's broken. Don't keep committing to things and expecting 60 hour weeks as a result. Listen to the experts in the company and don't intimidate/threaten them to agree with you. Make sure you have the right people in charge... Not just the ones who play the political game the best and agree with you.

Doesn't Recommend
Positive Outlook
Approves of CEO

35 Other Employee Reviews for Select Portfolio Servicing (View Most Recent)

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  1.  

    The only thing that's consistent .. is change!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - LSRII in Salt Lake City, UT
    Former Employee - LSRII in Salt Lake City, UT

    I worked at Select Portfolio Servicing full-time (more than 8 years)

    Pros

    Decent pay and benefits. As long as you do your work they generally do not bother you much.

    Cons

    The difference between being on the call floor vs. doing some of the other 'back office things ie; foreclosure timelines, asset management is too much. It's like a completely different company. When you are on the phones you are treated like a child with scheduled bathroom breaks, then you get a promotion that pays more in the back office and the job is so laid back. They really should pay the phone reps more money. I was only a phone rep for a couple years of the several years I worked there and this was my experience. Have to stick up for the phone reps as they are way underpaid for the amount of pressure that's put on them to be absolutely perfect and living in fear each day that they might accidently say the wrong thing and get fired on the spot. It happened all the time when I was there. Call center- NOT fun, underpaid. Back office - decent pay, fun!

    Advice to ManagementAdvice

    Be kinder and more patient to the call center reps. AND PAY THEM MORE! I realize it's a call center and their needs to be good structure but there is ALOT of fear going around the call center, you can feel it as soon as you walk in.

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Client Relations in South Salt Lake, UT
    Former Employee - Client Relations in South Salt Lake, UT

    I worked at Select Portfolio Servicing full-time (more than 5 years)

    Pros

    This company focuses on teamwork, compliance and training. They have a solid management team who understand how and when to grow the business. Planning is key, and changing their plan based on poor results is handled quickly and efficiently.

    Cons

    They don't do enough to grow their associates professionally, missing out on some great opportunities to build their management staff from within.

    Advice to ManagementAdvice

    Put more focus on existing employees.

    Recommends
    Positive Outlook
    Approves of CEO
There are newer employer reviews for Select Portfolio Servicing

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