There are newer employer reviews for Select Portfolio Servicing
There are newer employer reviews for Select Portfolio Servicing

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SPS expects a lot out the employees it has, and only applies more resources at the last minute.

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Anonymous Employee in South Salt Lake, UT
Former Employee - Anonymous Employee in South Salt Lake, UT

I worked at Select Portfolio Servicing full-time (More than a year)

Doesn't Recommend
Positive Outlook
Approves of CEO
Doesn't Recommend
Positive Outlook
Approves of CEO

Pros

The company is growing, and most of the customer-facing staff are very knowledgeable. The company is great at servicing mortgages and finding win-win situations for borrowers and investors. Lots of personality types, which keeps things interesting (sometimes just frustrating).

Cons

Resources aren't applied until the last minute. Everyone is so risk-adverse, that often times nothing gets done. Small tasks are expanded to the point that they become so big and unmanageable. The company uses A LOT of paper rather than rely on technology. Executive management makes external promises without checking in with parties that will do the work, and often leave the teams scrambling to meet the promises (while still having to manage their everyday work).

Advice to Management

Invest in your employees. Fix what's broken. Don't keep committing to things and expecting 60 hour weeks as a result. Listen to the experts in the company and don't intimidate/threaten them to agree with you. Make sure you have the right people in charge... Not just the ones who play the political game the best and agree with you.

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  1. Decent Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service in Jacksonville, FL
    Former Employee - Customer Service in Jacksonville, FL

    I worked at Select Portfolio Servicing full-time (More than 3 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    At the time it was a great environment. I worked from 2004-2008. Changes did occur like any other company. Lots of fun times and events held quarterly. They definitely took care of their collections department.

    Cons

    Quality Assurance, monthly monitoring....nothing was ever set in stone they made up the rules as they went along.

    Advice to Management

    please outline your policies and procedures much better. thank you


  2. The only thing that's consistent .. is change!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - LSRII in Salt Lake City, UT
    Former Employee - LSRII in Salt Lake City, UT

    I worked at Select Portfolio Servicing full-time (More than 8 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Decent pay and benefits. As long as you do your work they generally do not bother you much.

    Cons

    The difference between being on the call floor vs. doing some of the other 'back office things ie; foreclosure timelines, asset management is too much. It's like a completely different company. When you are on the phones you are treated like a child with scheduled bathroom breaks, then you get a promotion that pays more in the back office and the job is so laid back. They really should pay the phone reps more money. I was only a phone rep for a couple years of the several years I worked there and this was my experience. Have to stick up for the phone reps as they are way underpaid for the amount of pressure that's put on them to be absolutely perfect and living in fear each day that they might accidently say the wrong thing and get fired on the spot. It happened all the time when I was there. Call center- NOT fun, underpaid. Back office - decent pay, fun!

    Advice to Management

    Be kinder and more patient to the call center reps. AND PAY THEM MORE! I realize it's a call center and their needs to be good structure but there is ALOT of fear going around the call center, you can feel it as soon as you walk in.


There are newer employer reviews for Select Portfolio Servicing
There are newer employer reviews for Select Portfolio Servicing

See Most Recent

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