Serco, Inc.

  www.serco-na.com
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213 Employee Reviews (View Most Recent)

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2 people found this helpful  

Great People....but not the best company.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Anonymous Employee  in  Fairborn, OH
Former Employee - Anonymous Employee in Fairborn, OH

Pros

The people you work with are pretty great. The pay was good and the company (depending on the office) has a family-first attitude with a caring feeling.

Cons

Corporate training is almost non-existant for things they want you to do with the job. Yearly evaluations are a joke. There is almost no interaction between upper management and the casual worker. Upper management does not really care about the employees, but only about the bottom line.

Advice to ManagementAdvice

Treat people more like you would want to be treated. Let your people in the market they are in have more say in how pricing is run since they know that market better.

Recommends
Neutral Outlook
No opinion of CEO

Other reviews for Serco, Inc.

  1. 2 people found this helpful  

    Handling Reduced Federal Government Budget

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Serco emphasizes customer service. It's the way the company is adjusting to the sequester, and increased competition for a smaller federal budget. Emphasis is on supporting billable contracts and due to it's parent organization the potential customer base is global, not national.

    Cons

    Too much reliance on the federal government as a 'sole-source customer.' There has been a concerted effort to move into other markets, but without a long history of support.

  2.  

    Endless Opportunities for Success

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Serco is a growing company with plenty of vision. If you're enterprising and think of yourself as an entrepreneur, Serco is the perfect company for you. There are lots of opportunities to create new ways of doing business, and Serco's culture supports creative thinking and excellent customer service. The C-level executives really take the time to listen to the employees, and they take action in response to survey results.

    Cons

    Because of the current lack of process discipline, daily life can be frustrating. There is a lack of proper planning and general sophistication. If you were raised in a large company with refined processes and procedures, Serco might not be a good fit. Flexibility is required - like 170 degree sauna prep and deep backward bend flexibility.

    Recommends
    Neutral Outlook
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