Serco, Inc.

  www.serco-na.com
  www.serco-na.com
There are newer employer reviews for Serco, Inc.

1 person found this helpful  

Good place to start your career, but not long term.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Engineer II in Colorado Springs, CO
Current Employee - Engineer II in Colorado Springs, CO

I have been working at Serco, Inc. full-time (more than 3 years)

Pros

Good place to get a security clearance. Supportive line management and colleagues.

Cons

Minimal chance for upward mobility. No clear vision or direction for future growth. Almost all jobs rely on government funding. Local business development non-existent. Benefits keep on getting more expensive with reduced coverage.

Advice to ManagementAdvice

Better communication with employees! Provide opportunities for training. Better compensation package and opportunities for advancement.

Doesn't Recommend
Negative Outlook
Disapproves of CEO

231 Other Employee Reviews for Serco, Inc. (View Most Recent)

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  1. 2 people found this helpful  

    I regret staying as long as I did.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Serco, Inc. full-time (more than 8 years)

    Pros

    There are some very nice people working here.

    Cons

    Where do I begin? The company is a mess. It started out well until Serco acquired the company that I started with, and has been in a steady decline since. There are constant layoffs and people are worried about losing their jobs. Lousy high-deductible health insurance. No more tuition reimbursement. UGLY office politics. Bullying is rampant and upper management seems to think that managers making their subordinates repeatedly cry is acceptable. Employees are rarely promoted. This is also the most bizarre work environment I have ever seen. One of the managers in my department would regularly watch porn on his work computer. One of the IT helpdesk techs would regularly distribute pirated movies to employees, including VP's. Also the managers in my department felt threatened by educated people and would thus resort to nasty tricks to get people fired because they lacked the education and/or intelligence to find a better job.

    Advice to ManagementAdvice

    Workplace bullying is NOT acceptable. Also, employees need to have their skills matched with better jobs, even if it is a lateral move.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2.  

    Lost their footing in their growth

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Reston, VA
    Former Employee - Anonymous Employee in Reston, VA

    I worked at Serco, Inc. full-time

    Pros

    This is a strong company with improving HR practices and processes. They generally do good work.

    Cons

    There is little flexibility and an enormous amount of political maneuvering. Because the company is a mishmash of smaller, acquired companies, there are many different corporate cultures going on, instead of just one. They are not technically advanced in their business practices, and you have to be physically in front of somebody for effective collaboration, which stands in your way when your company is nationwide. The company is mostly concerned with growth, by winning new business or by acquiring other companies.

    Advice to ManagementAdvice

    Promote a culture of transparency so that the people who make up the company have to deal with fewer surprises. Efforts at dramatic growth through rapid change are alienating to your employees, who will respond by keeping their heads down, rather than pulling you forward.

    Get and require the use of a basic company-wide instant messaging system.

    Define the most important things to your company besides "growth" (e.g. performance on contracts, customer loyalty, technical excellence) and really focus on those things. You would also be well served to educate and incentivize everyone to work across stovepipes.

    This will help solidify your customer base, reduce the risk of backsliding profits, and create a framework for sustainable growth.

    Doesn't Recommend
    No opinion of CEO
There are newer employer reviews for Serco, Inc.

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