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Don't even think about it...

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Administrative  in  Fairfax, VA
Current Employee - Administrative in Fairfax, VA

I have been working at Serco full-time for more than a year

Pros

I can't think of a single thing.

Cons

HR is rude, no chance of advancement, benefits suck

Advice to ManagementAdvice

Pay attention to the people who are working for you.

Doesn't Recommend

Other Reviews for Serco

  1.  

    Customer Service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service  in  Campbellsville, KY
    Current Employee - Customer Service in Campbellsville, KY

    I have been working at Serco full-time for more than a year

    Pros

    Co workers make it a fun place to work, it is a sit down position not a hard job can be challenging sometimes but that is at any place you work

    Cons

    they lie to you and have favorites,getting promoted is not as easy as says

    Advice to ManagementAdvice

    They need to listen more to the employees, turn over rate would be lower if they gave more money

    Doesn't Recommend
    Positive Outlook
  2.  

    Cheaper working methods do not result in better work practices or more engaged staff

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Human Resources Assistant  in  London, England (UK)
    Current Employee - Human Resources Assistant in London, England (UK)

    I have been working at Serco full-time for more than 3 years

    Pros

    Salary ok but not the highest payer
    despite the way they treat staff they do employ some great people (that don't stay or become jaded)
    Benefits (but they keep changing)

    Cons

    No personal development - had no objectives or development plan for three years
    Centralised processes eg HR Shared services - don't work but company unwilling to change them due to the amount invested/saved in the change

    Advice to ManagementAdvice

    When you take over or TUPE another company in you need to be more up front from day one, we have been with serco for over 3 years and most staff know very little about the company. If you are demanding that people use certain systems (e.g. MyHR and SAP) ensure full training is given so there isn't problems further down the line.

    Spend more time with struggling sections, rather than leaving them to fail or saying they should 'Embrace the Chaos' as this leads to Poor Morale, stressed out managers and many resignation of good staff. More communication and openess about business plans and future strategies, then the whole business can work on it together.

    If changing job roles or departments, please consult staff with regards to the changes it isn't nice to be left in the dark when your job changes beyond recognition and gives you no confidence in the company.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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