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Tightly controlled procedures

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Services Agent in Kraków (Poland)
Former Employee - Customer Services Agent in Kraków (Poland)

I worked at Serco as a contractor (less than an year)

Pros

A very fair company that offers a relativly fair package and solid training. High expectations from the company and high reward if expectations are met.

Cons

No space for own input. Strictly follow procedures by the book. Fear-factor of none compliance for employees. Constant surveillance present. Workers are closely monitored and freedom of speech is restricted.

Doesn't Recommend
Neutral Outlook
No opinion of CEO

82 Other Employee Reviews for Serco (View Most Recent)

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  1.  

    Cheaper working methods do not result in better work practices or more engaged staff

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Human Resources Assistant in London, England (UK)
    Current Employee - Human Resources Assistant in London, England (UK)

    I have been working at Serco full-time (more than 3 years)

    Pros

    Salary ok but not the highest payer
    despite the way they treat staff they do employ some great people (that don't stay or become jaded)
    Benefits (but they keep changing)

    Cons

    No personal development - had no objectives or development plan for three years
    Centralised processes eg HR Shared services - don't work but company unwilling to change them due to the amount invested/saved in the change

    Advice to ManagementAdvice

    When you take over or TUPE another company in you need to be more up front from day one, we have been with serco for over 3 years and most staff know very little about the company. If you are demanding that people use certain systems (e.g. MyHR and SAP) ensure full training is given so there isn't problems further down the line.

    Spend more time with struggling sections, rather than leaving them to fail or saying they should 'Embrace the Chaos' as this leads to Poor Morale, stressed out managers and many resignation of good staff. More communication and openess about business plans and future strategies, then the whole business can work on it together.

    If changing job roles or departments, please consult staff with regards to the changes it isn't nice to be left in the dark when your job changes beyond recognition and gives you no confidence in the company.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    How permanent is permanent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Travel Coordinator in Swindon, Wiltshire, South West England, England (UK)
    Current Employee - Travel Coordinator in Swindon, Wiltshire, South West England, England (UK)

    I have been working at Serco full-time (more than an year)

    Pros

    Good leave entitlement and uniform provided. Potential for promotion of you are very patient.

    Cons

    Fixed term contracts. Drawn out assessment and interview process with poor communication.

    Advice to ManagementAdvice

    Pre interview Assessments do not measure experience and suitability of candidates.

    Recommends
    Neutral Outlook
There are newer employer reviews for Serco

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