Serco

  www.serco.in
  www.serco.in
There are newer employer reviews for Serco

 

Tightly controlled procedures

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Services Agent in Kraków (Poland)
Former Employee - Customer Services Agent in Kraków (Poland)

I worked at Serco as a contractor (less than an year)

Pros

A very fair company that offers a relativly fair package and solid training. High expectations from the company and high reward if expectations are met.

Cons

No space for own input. Strictly follow procedures by the book. Fear-factor of none compliance for employees. Constant surveillance present. Workers are closely monitored and freedom of speech is restricted.

Doesn't Recommend
Neutral Outlook
No opinion of CEO

97 Other Employee Reviews for Serco (View Most Recent)

Sort: Rating Date
  1.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Team Leader in Chennai (India)
    Current Employee - Team Leader in Chennai (India)

    I have been working at Serco full-time (more than 8 years)

    Pros

    Friendly environment
    Learning opportunities
    Growth opportunities
    Hr policies
    Transparency

    Cons

    Salary will not be at par to market

    Advice to ManagementAdvice

    Good work keep it up

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Kids running the show.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior CSE in Mumbai (India)
    Former Employee - Senior CSE in Mumbai (India)

    I worked at Serco full-time (less than an year)

    Pros

    Some of the most interesting process/clients. Great exposure to good quality customer service. One of the finest processes to work for. Not a walk in the park but is very much enjoyable and satisfying work environment. Furniture and fixtures in fairly good condition.

    Cons

    Entire Mumbai operation was run by amateurs who called themselves 'professional'. Unbelievable and most absurd behaviours and resons presented for something that the company/HR promised and was not delivered. Transport is a nightmare. Canteen is a joke. HR/Recruitment team ... don't bother talking about them. They do not have culture/class/professionalism. They literally 'threaten' to take police actions, legal steps and so on for some minor technical hiccup. HR SPOC is/was never available. Young kids, who apparently were on good terms with their peers were promoted to TL positions.

    Advice to ManagementAdvice

    There is great potential in the company. However if you have chosen some monkeys to run the show, be prepared to have trashed out camp in no time. Wake up and adopt a strategy where you are not bound by the limitations of the box. For once get rid of the box and 'think'. Else if you are like most others, look for your next job, and move on. Let Serco and all the good people working there die.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
There are newer employer reviews for Serco

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