There are newer employer reviews for Serials Solutions
There are newer employer reviews for Serials Solutions

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Helpful (3)

Good place to work, despite some chaos at the management level

  • Comp & Benefits
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Software Test Lead in Seattle, WA
Current Employee - Software Test Lead in Seattle, WA

I have been working at Serials Solutions

Approves of CEO
Approves of CEO

Pros

Great location (Fremont neighborhood), good mix of benefits, and some really great co-workers at the individual contributor level. Serials Solutions (SerSol) is a profitable division of ProQuest, and since not all divisions of ProQuest are profitable, SerSol has a good standing in the overall organization despite not being the largest business unit.

Cons

There has been a great deal of churn in recent years at the top managerial/executive level, and it's a process that is not completely settled yet. The company has historically hired some genuine duds as top-level managers, and this practice created an atmosphere that drove out many of the most talented technical contributors. That situation has settled a bit in the last 12 months, but the jury is still out as to whether or not the latest executive hires can grow beyond the prevailing culture of dealing with problems by hoping they sweep themselves under the carpet.

Advice to Management

Face problems head-on, instead of spending time crafting excuses and assigning blame. There are some genuinely talented individual contributors in the organization, but management's historic inability to remove administrative and procedural obstacles has the consequence of pushing top talent towards the exits.

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  1. Helpful (5)

    Not inspiring, forgettable.

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Seattle, WA
    Former Employee - Anonymous Employee in Seattle, WA

    I worked at Serials Solutions

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    Great location and a lot of talented contributors in the Engineering organization. The space is interesting and can present interesting problems to solve.

    Cons

    No career or personal advancement opportunities for the employees/contributors. Ineffective Director and Executive level leadership throughout the company that prefers hand-wringing over solving problems that are solvable.They're behind the times on compensation, culture and trends resulting in difficulties in retaining and attracting talent.

    Advice to Management

    Don't trivialize or marginalize your contributors, they make your big bonuses possible. When you receive feedback from the front line don't dismiss it, understand it and act on it.

  2. Helpful (6)

    why did I stay so long

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Developer in Seattle, WA
    Current Employee - Software Developer in Seattle, WA

    I have been working at Serials Solutions

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    if like funky Fremont that would the only positive thing about this place. Nothing negative about the worker bees their is just the mgt in the kindness terms sucks.

    Cons

    First of all, I feel so guillty for waiting so long to post something. It was just such an uplifting feeling being away from working there and being at real company where hard work and technical excellence was actcually appreciated. Maybe I could have prevented some poor soul from experiencing something literally that sucks the joy of life from your soul. Do you enjoy being demeaned on a daily basis, clueless mgt, then this is the place for you. But, wait maybe I can save another soul from despair. They are hiring again I have seen. Do yourself a favor and pass on by this snake pit.

    Advice to Management

    Treat people with respect. Realize that you have some very talented people and that if you get out of their way they could do some great things.

There are newer employer reviews for Serials Solutions
There are newer employer reviews for Serials Solutions

See Most Recent

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