Service Corporation International

www.sci-corp.com
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There are newer employer reviews for Service Corporation International

 

Good experience.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Sales Manager in Chicago, IL
Former Employee - Sales Manager in Chicago, IL

I worked at Service Corporation International full-time (more than 5 years)

Pros

good materials and good products.

Cons

change commision plans too often.. way too many meetings

Advice to ManagementAdvice

get back in touch with reality.

Recommends
Negative Outlook
Disapproves of CEO

210 Other Employee Reviews for Service Corporation International (View Most Recent)

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  1. 1 person found this helpful  

    Unfortunately this company COULD be great but it is not!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Family Service Counselor
    Former Employee - Family Service Counselor

    I worked at Service Corporation International full-time (more than 5 years)

    Pros

    Working with families is rewarding. Met a lot of great families who truly appreciated me, as I did their trust and confidence. Location manager great, as are some other local employees. Can be very lucrative for those in sales.

    Cons

    As others have said, there is a COMPLETE disconnect between upper mgmt. and the field locations. Those who "schmooz" are rewarded and acknowledged openly to other managers and co-workers, while those who have truly shown they care are overlooked. Much money is wasted on expenses by managers that are not always justified, but can be "written off". They go by Dignity Memorial; their values, benefits to families and mission statement are in the right place, but employees are not treated in a dignified way. TOO focused on making money!!!!! Sales goals are often unrealistic, and Family Counselors are expected to complete ridiculous amounts of paperwork and other tasks that take away from prospecting and selling! Base pay taken away in exchange for a min. wage pay that will be deducted from counselors' checks after a bonus is achieved. They push for referrals from families who have just lost someone. At times, this may be appropriate as pre-arranging is certainly a smart idea, but referrals are really about additional sales. This is NOT a 40 hr per week job! The upper mgmt. are slime balls who don't care about their
    employees. Also, the admin workers are NOT paid appropriately for all the work they do!!

    Advice to ManagementAdvice

    Go on "Undercover Boss", and put yourselves in the shoes of those working on the front line. See how exhausted you are after a busy week, having made no commissions because the family you are helping had already Pre-arranged everything years ago, as probably 75% of them have. Counselors STILL have to spend just as much time with these families, and rightfully so; they deserve it. However, realize how often this happens in relation to making a sale. Stop threatening Sales Mgrs and Counselors about not meeting sales goals that are TOO HIGH to begin with, and are very difficult to meet. Lastly, give counselors credit for the interment/professionalservice fees due before a service. Just because a family has had a death occur, this doesn't mean am automatic sale! Counselors still work their butts off with "at-need" familes too!!!!! APPRECIATE your employees with more than a thank you when they DO
    achieve quota! Fix this situation before you lose many other dedicated employees!!!

    Doesn't Recommend
    Disapproves of CEO
  2.  

    OK

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Advisor in Louisville, KY
    Former Employee - Sales Advisor in Louisville, KY

    I worked at Service Corporation International full-time (more than a year)

    Pros

    Good perks & benefits, job security

    Cons

    heavy pressure to sell, management overpaid and out of touch with field.

    Advice to ManagementAdvice

    Come see what your subordinates do before you make decisions

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
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