There are newer employer reviews for Service Corporation International

Very good, fair managers

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Counselor in Whittier, CA
Former Employee - Counselor in Whittier, CA

I worked at Service Corporation International full-time (more than a year)

Pros

Respected reputation. Good benefits. Empathy towards clients and families.

Cons

Long hours on certain days.

Recommends
Positive Outlook
No opinion of CEO
reviews filtered by
  • Any Location
  • Any Job Title
  1. 3 people found this helpful

    Company More Interested in Stockholders Than Employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Family Service Counselor in The Woodlands, TX
    Former Employee - Family Service Counselor in The Woodlands, TX

    I worked at Service Corporation International full-time (more than 5 years)

    Pros

    Large company with good benefits
    You can make $100,000 + if you are a great salesman
    Get a nice "emotional paycheck" from families you help

    Cons

    Tons of admin work for salespeople
    Horrible software programs for contracts
    Percentage on commissions dropped over the years
    Have to work weekends and all holidays
    Very low pay for hourly employees

    Advice to ManagementAdvice

    You wouldn't listen, why bother?

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 1 person found this helpful

    I had a great experience working for SCI as a funeral director.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Funeral Director in Portland, OR
    Current Employee - Funeral Director in Portland, OR

    I have been working at Service Corporation International full-time (more than a year)

    Pros

    Encouraged to be innovative and exceed client families' expectations. A lot of flexibility and support from management to create meaningful and individualized services for client families. Customer satisfaction was always the top priority. Recognized and received bonuses for high JD Power Customer Satisfaction scores. Occasionally received bonuses for high sales but never felt pressure to push anything on client families. The location I worked at had a great staff and we began every day with a morning meeting. As a result, each member of the staff knew what was on the schedule for that day, who was responsible for what and a brief idea of what was being planned with each client family. This put everyone on the same page, ensured a balanced workload, minimized any room for error and built morale. Required continued education courses. Provided "aftercare" for client families.

    Cons

    Funeral directors and staff have no control over pricing of services and merchandise. Occasionally upper management would consult with funeral directors about what was selling, what was not and why but it wouldn't go any further than that. Changes would still be made regardless of the feedback given. I was fortunate enough to work at a really terrific funeral home with a communicative, cohesive staff that got along and had the same goals and vision. The workload was dispersed evenly and no one was ever overworked. Not all locations are like that. It really depends on where you work and who you work with. Like any business, SCI likes to keep overtime to a minimum which is frustrating when you have multiple families and can't quite get everything done in an 8 hour work day. The funeral directors are dependent on an entirely different staff at the Care Center for the embalming, appearance and arrival of the deceased.

    Advice to ManagementAdvice

    This is more for upper management (e.g. market director): listen to - and more importantly implement - the feedback received from your staff. As the direct person of contact to the client families, the funeral directors understand what customers are looking for, what they value and what they are satisfied with. If it ain't broke, don't fix it.

    Recommends
    No opinion of CEO
There are newer employer reviews for Service Corporation International

Work at Service Corporation International? Share Your Experiences

Service Corporation International

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.