There are newer employer reviews for Service Express
There are newer employer reviews for Service Express

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Helpful (3)

Great company culture and work environment

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Anonymous Employee
Former Employee - Anonymous Employee

I worked at Service Express full-time (More than a year)

Recommends
Positive Outlook
Recommends
Positive Outlook

Pros

Goals are shared with managers on a monthly basis (it was good to know that managers actually cared about your professional and personal life) Career advancement opportunities Many company events and social outings Managers allowed job shadowing within departments to get a better understanding of company as a whole Office visits outside of your local area are encouraged Great company culture Very friendly and open work environment Everyone is eager to help with any problem

Cons

Lack of communication within management Being micromanaged within my specific department was a concern

Advice to Management

There should be a better process for communication of company news/updates between management down through teams

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  1. Helpful (3)

    Too Good to Be True

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Account Executive
    Former Employee - Senior Account Executive

    I worked at Service Express full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    -Good work/life balance -Descent base salary -Good financial/company standing.

    Cons

    -You are expected to go on 25 first meetings a month. Even if a company does not fit in the criteria needed to do business with you still need to go on face to face meeting for them to personally tell you that. -Instead of training and coaching to success you are told to just make more phone calls. If 100 phone calls isn't enough then you should be making 125 a day. Then 150 a day. If you have 30 companies in your territory that could be a good fit then call them 4 times a day. If that does not work then call them 6 times a day. -The company focuses on hardware maintenance. Everything slse is a hit or miss depending on what they feel they can accomplish. You don't know the other possibilities until long after you needed them. Communication of capabilities is not at the forefront. -The culture of the company is only upheld at the headquarters. Management does not practice it outside of the CEO's range. They only want people who will drink the coolaide and be just like them. -You are only paid on new business. You have to put the effort in for the renewals, but get nothing for it. -The sales techniques and presentations are the same ones used 15 years ago. They do not work anymore, but they will tell you time after time that they do and you are expected to learn and repeat it.

    Advice to Management

    A sales rockstar will not always be a good manager. Proof is in the pudding when one sales manager cycles through so many sales reps.


  2. Helpful (6)

    Okay place to work for the short term

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Account Executive
    Former Employee - Senior Account Executive

    I worked at Service Express

    Pros

    Pay is okay. They are somewhat liberal with time off requests. They foster a culture of communication within the lower ranks of the employees. They communicate company financials so you always know where the company stands. Their service department is first rate and as a sales rep you always know they will do what they say they will do for the client.

    Cons

    They have mass quantities of paperwork that sometimes repeats itself. They believe that "Activity" is more important that sales results. You have to maintain 25 first meetings per month regardless of meeting quota or not. The reps have to be as equally focused on renewals, which you are not compensated on as you are new business and that can be as time consuming as new business. They micromanage your results in that they make you track your own progress but don't offer any help when the rep is struggling. They over staff their offices in markets that can't support the number of sales people for the area.

    Advice to Management

    They should look at the totality of one's career with them and take into consideration their direct managers inability to manage before replacing reps. When a manager loses several good reps in a short period of time, that is a refection on management, not the reps. Also, they need to develop a managers training program for the sales managers before they give them that responsibility. Not all great sales people are cut out to be good managers.


There are newer employer reviews for Service Express
There are newer employer reviews for Service Express

See Most Recent

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