ServiceLink

  www.servicelinkfnf.com
  www.servicelinkfnf.com
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1 person found this helpful  

Company has forced the business to use a system (Vision) that's not fit for the business needs = IT Chaos!

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - Software Engineer in Coraopolis, PA
Current Employee - Software Engineer in Coraopolis, PA

I have been working at ServiceLink

Pros

Casual dress (shorts, jeans almost every day), flexible work schedule, good pay/benefits, some good people to hang out with.Game room/gym available on site.

Cons

IT and supporting business application (Vision) in constant chaos. IT is a revolving door. Half of IT is Indian/Pakistani. Very little opportunity to improve IT tech skills, either work with the chaotic Java-based Vision application or work with VB6 or .Net 1.1 applications that they've tried to sunset for years. Work with the messy code offshore IT resources created. Business folks not educated. What is constant there is changing requirements. Requirements often change drastically during development or at the end of development cycle, and may change back to original requirements once you start working with the new requirements.

Parking is terrible. Get in before 8:45am or you may need to take a bus in from where you parked.

Management told IT employees that your job is not an 8-5 job.

Advice to ManagementAdvice

IT execs-get in the game! You are for the most part invisible, and the funjctioning of the IT department is not getting better. What are you being paid to do? Talk to your people and show you care, and are trying to improve the department and address the issues resulting in the revolving door. Make the job a 9-5, people have better things to do off-hours. Hire a professional firm to address and provide recommmendations to fix the problems if you cannot do it yourself.

Doesn't Recommend

109 Other Employee Reviews for ServiceLink (View Most Recent)

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  1.  

    Very Satisfied

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Minneapolis, MN
    Current Employee - Anonymous Employee in Minneapolis, MN

    I have been working at ServiceLink

    Pros

    ServiceLink provides a great environment to make a difference and feel valued. There are great opportunities there, and great people in all levels of management to help you along. Fantastic company that is going places.

    Cons

    My tenure is not great so far, but I have worked with other FNF companies in the past and felt very satisfied. The only negative is the relatively poor 401k matching program.

    Recommends
  2. 1 person found this helpful  

    High Pay and Good Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Senior Business Analyst in Pittsburgh, PA
    Former Employee - Senior Business Analyst in Pittsburgh, PA

    I worked at ServiceLink

    Pros

    I gained good experience. Team leads were helpful and mentored employees well. Despite the hectic nature of their IT department and continual churn, most everyone was always there to lend a helping hand. I felt a great sense of teamwork within some of groups.

    Pay was excellent for hourly IT contractors and with occassional overtime, the opportunity was there to make a lot of money in a short period of time.

    Cons

    Unfortunately, there is a great deal of flux. Teams are constantly changing, which is unfortunate, because, at times you got a good group together that really gelled and then they are split up and spread across the department. At times, you didn't even know who you reported to or who reported to you on a day by day or week by week basis.

    Plus work was unbalanced, you could have a week work 55-60 hours. Then, the next week you would be playing solitaire and surfing the web for five days straight because there was no work to be done in your area.

    Advice to ManagementAdvice

    When you see a group working well together, keep them together. There are some great people there and they need to better capitalize on their human assets/

    Also, there is the need for much better project planning to avoid uneven distribution of work. Projects were constantly coming in plan. No one figured out how to "measure twice and cut once."

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