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There are newer employer reviews for ServiceNet

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Helpful (1)

A great entry level opportunity

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Residential Counselor
Current Employee - Residential Counselor

I have been working at ServiceNet full-time (More than 3 years)

Recommends
Positive Outlook
Approves of CEO
Recommends
Positive Outlook
Approves of CEO

Pros

This job has some of the best benefits of any job you can get at an entry level position. Excellent vacation time, affordable health and dental benefits, and they even pay you to get your trainings done. If you are starting out in the mental health or disability field, it is a great place to get started working directly with clients. I have found the program directors and upper management to be very accessible and supportive. And the residential environment can be very comfortable to work in. I can honestly say the company really does care about the individuals they serve. They seem to do their best to support them as much as possible.

Cons

It seems not all the staff hired have experience with how to effectively deal with the population they work with. Probably because the company will hire without experience. This can be tough when you are a worker in a program and the people hired to work side by side with you are not useful to helping the clients.
I don't feel there is not a ton of room for growth within the company. As a residential counselor, really the only place to go without further education is to become a program director.

Advice to Management

Be more picky with who you hire. Or offer much more training if people do not have experience. A great staff that can work well with the population will set up your clients to be more successful. It will allow you smoother running programs as well. Maybe your PD's won't be so stressed because their employees will be able to handle more things on their own!

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  1. Very Disorganized

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Residential Counselor in Springfield, MA
    Current Employee - Residential Counselor in Springfield, MA

    I have been working at ServiceNet full-time

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    -All training is paid for (CPR, etc.)

    Cons

    -Disorganized
    -Supervisors don't seem to know what they're doing
    -Pay is very low for the type of work required
    -They claim "great benefits" but benefits don't compare to some other companies
    -Training before starting work may scare potential staff

  2. Poor working conditions , poor salary's and Corporate Greed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Direct Care, Training PCA in Northampton, MA
    Current Employee - Direct Care, Training PCA in Northampton, MA

    I have been working at ServiceNet full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Only pro is the satisfaction of working with the mental health community. The hours can be flex 24-7 365

    Cons

    Poor salary, bad working conditions, long hours, poor management.

    Advice to Management

    redesign all the programs, hire staff with education. Improve the quality of training and hire more employees

There are newer employer reviews for ServiceNet
There are newer employer reviews for ServiceNet

See Most Recent

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