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Helpful (2)

Technical Support Specialist

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Technical Support Specialist in San Diego, CA
Former Employee - Technical Support Specialist in San Diego, CA

I worked at ServiceNow full-time (Less than a year)

Recommends
Positive Outlook
Approves of CEO
Recommends
Positive Outlook
Approves of CEO

Pros

Very positive and empowering environment. The hiring interview as very professional and enjoyable. The people at ServiceNow are examples of the best in their field and always willing to help other employees.

Cons

Extra time is the norm always more the 40 hours weekly. You are expected to do 40 plus hours weekly. It would be nice if they had more vacation time.

Advice to Management

Continue to empower your employees to find solutions and personnel. I really enjoyed how management would give a quarterly status of the company's goals and earnings.

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  1. Helpful (1)

    Exciting - we all contribute to building the company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Diego, CA
    Current Employee - Anonymous Employee in San Diego, CA

    I have been working at ServiceNow full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Very exciting place to be! This is one of the best company break out opportunities I have personally had the chance to be part of. It's not often in that you can join a company at that right moment, where there is an amazing story behind it- and ahead of it. The company is still formative- ample room to have a significant impact. Strong financial performance and recent IPO Experienced Leadership- inspiring track records and past experiences coming together Technical challenge Cloud + IT + Enterprise customers + Global Customers passion and active customer communities Growing the company by referrals- bringing the best people you have worked with is a plus.

    Cons

    Challenges are shaped by recent success and growth, so not bad challenges to have. Still relatively under the radar a bit for a company with this much going for it.


  2. Helpful (6)

    too many managers, tough on call; too few engineers

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Engineer in Walla Walla, WA
    Current Employee - Engineer in Walla Walla, WA

    I have been working at ServiceNow full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    macbook pro. If you'd like to do and fix things, you've a lot to do here. yet nobody will notice, as they have too many layers of managers above you basking in the glory.

    Cons

    Too many managers, a significant source of crowd rabble rabble. No signs of HR dept, except in your offer letter. Bad on call life, work life balance is a joke. No career/employee development. [why bother when they can hire more managers by the boatloads?} health, dental etc are just so-so, nothing exemplary in that front.

    Advice to Management

    hire more hands on engineers instead of managers. this will help improve the product, and then you can all, umm PROFIT?


There are newer employer reviews for ServiceNow
There are newer employer reviews for ServiceNow

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