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1 person found this helpful  

Fast moving / growing company with lots of potential, but also challenges

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Technical Consultant  in  Zürich (Switzerland)
Current Employee - Technical Consultant in Zürich (Switzerland)

I have been working at ServiceNow full-time for less than a year

Pros

The product is awesome, by far better than competition. The team - here in Europe - is young compared to what I have been working for before. A lot of excitement still around.
Salary is competitive and work/life balance acceptable. Basically you have a lot of freedom to lay out your work yourself - as the company is so new lot a lot of regulations have been defined. Might change though.

Cons

Teams are spread out and it is hard to build a team spirit / culture this way. Online conference can just not replace a socializing beer :)
Fast growth rate makes it hard to keep up with team, fast development makes it tricky to keep up with technology. Internal trainings for technical team is a must.

Advice to ManagementAdvice

Keep up the good work, so far it has proven to be on the right track. Don't forget to take the employees with you on the journey.

Recommends
Positive Outlook
Approves of CEO

93 Other Employee Reviews for ServiceNow (View Most Recent)

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  1. 2 people found this helpful  

    Good product to sell, but laughably incompetent and desperately unmotivated Team

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Amsterdam (Netherlands)
    Former Employee - Anonymous Employee in Amsterdam (Netherlands)

    I worked at ServiceNow full-time

    Pros

    Macbook work Laptop, good coffeemaker

    Cons

    Midlevel Management seems to be unwilled to roll sleeves up or go into details to enhance results, lag of implemented processes lead to sets of criterias and report KPI s (like on activity) that do not translate into actionable let alone scaleable or planable results.

    Allmost all international sales staff in the EU HQ staff is either underperfomant midlevel crownies that once where with EMC or are desperate enough to start with servicenow for what is average salary at a premium price location combined with Quotas that do not appropriately actual value delivered and revenue generated as based on some underperfomant senior Managers inappropriate KPI s that fosters mediocracity as well as incentivizing hit and run deals over broader share at the clients vallet in Presales and Marketing and then having to rely on field sales to catch up on all that was missed due incapability of management to deliver appropriate value.

    I know former collegues of two of the guys so it is save to say that mediocracity hiding in behind titles like "director" is the line of proceeding they are good at and with no ability or aspiration to change but lots of efforts spent in obfuscation and blame-shifting of uncerperfomance of their departments.

    This applies to the specific non-US office location i worked at, it may be different in other locations

    Advice to ManagementAdvice

    Can the people whose only warrant for seniority is age and a history of mediocratity with a big corporate name Servicenow strives to be one day on itself.

    As for the Dutch office it may make sense to have an actual permanent legal counsel as the contractworks are a joke as is payroll administration.

    The developers and Techies seem to be reasonably happy with Servicenow, it seems to be mainlz the UE sales department that lags in many aspects as compared to peers or even just a cheap outsourcer.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 4 people found this helpful  

    The company is too corporate and bureaucratic for its size.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Professional Services  in  London, England (UK)
    Current Employee - Professional Services in London, England (UK)

    I have been working at ServiceNow full-time for more than 3 years

    Pros

    Its SaaS platform product is one of the best on the market, it is built on modern technology and very intuitive, qualities that make it fairly easy to sell.
    The growth of the company is unprecedented.

    Cons

    Management is extremely heavy and US centric which makes its European presence quite difficult.
    The company is painfully bureaucratic, particularly on the sales / services operations and finance side.
    The Services organisation has lost the right balance between customer satisfaction and profitability.

    Advice to ManagementAdvice

    Allow the Services organisation to make the customers succeed.
    Streamline the operational and financial processes to allow sales and services staff do what they do best - sell and bring customer success.
    Understand and adapt to the European culture at all levels.

    Recommends
    Positive Outlook
    No opinion of CEO
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