There are newer employer reviews for ServiceNow

3 people found this helpful

Good people -- great co-workers and supervisors.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Anonymous Employee in San Diego, CA
Former Employee - Anonymous Employee in San Diego, CA

I worked at ServiceNow full-time (more than a year)

Pros

Fast growing company that will be the leader on CLOUD/SAAS (if it isn't already). Overall a great product. Some very talented hard-working people work there. Very process and detail oriented. Looks good on a resume.

Well run from a shareholder standpoint. Good place for someone out of college to get their feet wet since this is the future of IT and the future is NOW as they say.

Cons

Growing pains. Too much focus on metrics and lots of micro-managing.
The strict attention to detail and processes is a double-edged sword and also causes scaling problems in getting things done. Very easy to get caught up in minutiae. This can be a very soul-crushing place if you are a perfectionist.

That being said; this is probably a better place than most companies out there.

Advice to ManagementAdvice

Metrics and reports are not a replacement for good management. Too much focus on process statistics means you forget about promoting a work culture that retains talent.

Work to streamline and automate processes, so workers and their managers aren't tied up in details. Phase in new processes slower. Try to dampen the stress.

Recommends
Neutral Outlook
Approves of CEO
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  1. 15 people found this helpful

    ServiceNow does not value their employees.......

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Manager in San Diego, CA
    Current Employee - Project Manager in San Diego, CA

    I have been working at ServiceNow full-time (more than 3 years)

    Pros

    For the first year and a half of my career with SN, it was great being an employee. It WAS an exciting, vibrant place to work.

    Cons

    After the IPO, the new CEO brought in all of his management and replaced hard-working employees that had a passion for the business. It was horribly stressful and disgusting how they treated legacy employees who helped build this business. One after the other we were let go with no acknowledgement to our contributions.

    Advice to ManagementAdvice

    Every Business Management course will tell you, a company's greatest asset is their employees. People who come to work everyday with as much passion and drive to make the business succeed as the founder, are those you want to help bring you into a new era. Who better to reward and promote than those who helped grow the company where it is today? What a shame, that ServiceNow did the opposite. And the founder, who we used to work with, side by side, never did a thing to stop it.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  2. 1 person found this helpful

    Innovative. Competent coworkers.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Support Engineer in San Diego, CA
    Current Employee - Technical Support Engineer in San Diego, CA

    I have been working at ServiceNow full-time (more than a year)

    Pros

    Always innovating, always evolving, very exciting. Employees are all brilliant and tend to be experienced. Fun, and serious, place to work. The benefits are good and show that they care about their workers.

    Cons

    Cons would depend on your specific position. I can't think of any cons for the company as a whole.

    Recommends
    Positive Outlook
    Approves of CEO
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