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1 person found this helpful  

Very good company

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Software Development Engineer  in  Santa Clara, CA
Former Employee - Software Development Engineer in Santa Clara, CA

I worked at ServiceNow as an intern for less than a year

Pros

A good work/life balance. Snacks and drinks.

Cons

Only cons that I am not the current employee.

Advice to ManagementAdvice

Make sure do not shut down.

Recommends
Positive Outlook
Approves of CEO

92 Other Employee Reviews for ServiceNow (View Most Recent)

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  1. 17 people found this helpful  

    21st century people and product, 19th century leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at ServiceNow full-time

    Pros

    Great pay, thriving market, happy customers, it's fun to bring a product to customers that actually works. I worked with some of the brightest people I've ever met here. Prior to the IPO, this was the best company to work for in the technology sector.

    Cons

    There is no culture of employee development. There are also two standards for employees - if you're tied into Slootman's team from a previous company or not. If you're in, you have the opportunity to advance, sometimes despite poor personal performance, if not, you can grind your fingers to the bone and be anchored in place or even demoted. You're either in or you're out.

    Gender diversity is very poor, with nearly all leadership and management roles filled by white males. The workplace itself is very sterile and tense - people don't smile.

    Directives are top-down with the sole goal of driving numbers. There is no vision as to what the purpose of the company is other than to make money in the short time when cloud replacements for legacy systems is still a novelty. The company does not give back to the San Jose or San Diego community in any real way. This is a great place to work if you follow orders without question and capitalize on every opportunity to stroke your manager's and director's ego.

    Customer focus is a formality - formerly simple, customer-friendly pricing was replaced by a complex matrix of pricing designed only to break out numbers for Wall street and position NOW with the PaaS players.

    The company's soul died the day of the IPO. Now it's just another EMC or Oracle. A lot of people will get rich and they will continue to sell a lot of product, but the current leadership have squandered the opportunity that Fred created to build a truly great company worthy of the fantastic technology.

    Advice to ManagementAdvice

    Actually encourage criticism. Institute performance reviews with measurable goals. If you wonder why your growth curve has flattened from 100+% to the 70-60% range, you might want to look at how the people driving that growth are treated. An actual HR department with the ability to help employees would be a good first step. Engage an outside consulting group to get a real view of employee morale and act before the bulk of your employees vest their options in 2015 and 2016.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  2. 19 people found this helpful  

    The Ron Jeremy of cloud computing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical  in  San Diego, CA
    Current Employee - Technical in San Diego, CA

    I have been working at ServiceNow full-time for more than a year

    Pros

    Free parking
    Everyone gets a Macbook Pro
    Nice facilities
    ESPP program
    Hot and cold running water

    Cons

    This company is the Ron Jeremy of cloud computing. Based on the statistics alone it should be great but seen in the light of day it's horrible.

    Turnover is twice the industry standard.

    Summary firings without reasonable cause.

    The culture is toxic. They have a recruiting slogan: "Drivers Wanted". This is simply not the case. Speaking up raises your chances of getting fired. The best strategy is to keep your head down and shut up.

    Senior management pays attention to glassdoor reviews. The good reviews are because the EVP of development asked his reports to generate some good reviews. You can ignore those reviews.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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