158 Employee Reviews (View Most Recent)

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A company with lots of potential and great individuals, exceedingly lean and lacking work life balance

  • Career Opportunities
Current Employee - Client Delivery
Current Employee - Client Delivery

I have been working at ServiceSource full-time for more than 3 years

Pros

A place where passion, dedication and moments of sheer genius keep the company forging forward as it attempts to be the sole service revenue generating partner of choice for any company in the world that sells a product with any form of warranty or license. Many smart and ambitious employees, who work hard and deliver results.

Cons

Cost cutting measures or what the company calls cost saving measures cause too many to work much more than they initially or rightfully need to. Staff work in access of 14 hours a day, inter department OLAs are not respected, poor presales and scoping result in understaffed teams to be built and made operational and unrealistic expectations to be met. Very little attention is given to the revenue generating department which is the sales department. Attrition continues to rise, company faces brain drain and everyone seems to be told to just cope with it no matter what and still deliver results. Salaries are below average, and staff who know they can earn more someplace else have no qualms in leaving.

Advice to ManagementAdvice

Have more foresight, and don't expect to build Rome in a day. If you do not start to heed the request for help and support, your talents will leave and revenue but more importantly commitments which the client sales team make so casually in order to secure a deal will not be met. Take care of those who actually bring the $ in at the end of the day (or month, or quarter).

Other Reviews for ServiceSource

  1.  

    Continuous learning

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Sales Representative  in  Dublin, Dublin (Ireland)
    Current Employee - Senior Sales Representative in Dublin, Dublin (Ireland)

    I have been working at ServiceSource full-time for more than 3 years

    Pros

    Positive environment and career growth opportunities

    Cons

    If you can't work under pressure (end of quarter) this is not the place for you

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    High growth, fast paced, great place to work

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ServiceSource

    Pros

    High growth potential and company preference to promote from within. Benefits package is more than satisfactory, senior leadership is very approachable from the CEO down, workforce is a pleasure to work with in a young environment.

    Cons

    Sales methodology aside, opportunities to learn through formal training seem to have gone away

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