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There are newer employer reviews for ServiceSource

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Helpful (1)

Missed Opportunities Abound Here

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Account Representative in Singapore (Singapore)
Former Employee - Account Representative in Singapore (Singapore)

I worked at ServiceSource full-time (More than a year)

Doesn't Recommend
Negative Outlook
Disapproves of CEO
Doesn't Recommend
Negative Outlook
Disapproves of CEO

Pros

Decent starting pay

A lot of opportunities to learn and advance your career in Service Revenue Management (if you're lucky enough to be in the 'right' team)

Young, fun, culturally-diverse crowd (when I was there, at least)

Cons

Since going public, management is now too focused on short-term gains in revenue,
often setting unrealistic targets, preventing sales staff from getting their bonuses

Uses outdated software for CRM and analytics (talk about ironic)

Staff not given the tools they need to do their job effectively (although they are paid generous amounts of lip service)

Unable to hold onto talented staff

Middle-management rarely perform proper analyses in determining staff performance

Lack of ability to advance your career (it is highly likely you will NOT land in one of the afore-mentioned 'right' teams)

HR is now horrible (the previous manager was fair, and so was respected);
staff are no longer given the chance to appeal,
which opens the door to unfair dismissals (quite a few sudden dismissals have already occurred)

Senior Management keep offloading significant amounts of SREV stock every time the window opens, impacting the stock price negatively (it has plummeted more than 50% since launch)

And quite a few more, but you get the point by now.

Advice to Management

Start paying attention to the high staff turnover rate, and pay more attention to feedback given by employees below the management levels.

Reinstate the fair and balanced structure, allowing employees to contest performance criticism without the fear of retrenchment.

Try actually practising what you preach (in the renewals area, for example)

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  1. Helpful (1)

    Great Place to work with

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Sales Representative in Dublin, Dublin (Ireland)
    Current Employee - Senior Sales Representative in Dublin, Dublin (Ireland)

    I have been working at ServiceSource full-time (More than 5 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Great work environment, great people to work with, company that cares about the employes

    Cons

    After a really long time you see the changes and they are not always for the best


  2. A company with lots of potential and great individuals, exceedingly lean and lacking work life balance

    • Career Opportunities
    Current Employee - Client Delivery
    Current Employee - Client Delivery

    I have been working at ServiceSource full-time (More than 3 years)

    Pros

    A place where passion, dedication and moments of sheer genius keep the company forging forward as it attempts to be the sole service revenue generating partner of choice for any company in the world that sells a product with any form of warranty or license. Many smart and ambitious employees, who work hard and deliver results.

    Cons

    Cost cutting measures or what the company calls cost saving measures cause too many to work much more than they initially or rightfully need to. Staff work in access of 14 hours a day, inter department OLAs are not respected, poor presales and scoping result in understaffed teams to be built and made operational and unrealistic expectations to be met. Very little attention is given to the revenue generating department which is the sales department. Attrition continues to rise, company faces brain drain and everyone seems to be told to just cope with it no matter what and still deliver results. Salaries are below average, and staff who know they can earn more someplace else have no qualms in leaving.

    Advice to Management

    Have more foresight, and don't expect to build Rome in a day. If you do not start to heed the request for help and support, your talents will leave and revenue but more importantly commitments which the client sales team make so casually in order to secure a deal will not be met. Take care of those who actually bring the $ in at the end of the day (or month, or quarter).


There are newer employer reviews for ServiceSource
There are newer employer reviews for ServiceSource

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