ServiceSource
3.0 of 5 120 reviews
www.servicesource.com San Francisco, CA 1000 to 5000 Employees

120 Employee Reviews (View Most Recent)

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  • Disapproves of CEO

 

Missed Opportunities Abound Here

Account Representative (Former Employee)
Singapore (Singapore)

I worked at ServiceSource full-time for more than a year

ProsDecent starting pay

A lot of opportunities to learn and advance your career in Service Revenue Management (if you're lucky enough to be in the 'right' team)

Young, fun, culturally-diverse crowd (when I was there, at least)

ConsSince going public, management is now too focused on short-term gains in revenue,
often setting unrealistic targets, preventing sales staff from getting their bonuses

Uses outdated software for CRM and analytics (talk about ironic)

Staff not given the tools they need to do their job effectively (although they are paid generous amounts of lip service)

Unable to hold onto talented staff

Middle-management rarely perform proper analyses in determining staff performance

Lack of ability to advance your career (it is highly likely you will NOT land in one of the afore-mentioned 'right' teams)

HR is now horrible (the previous manager was fair, and so was respected);
staff are no longer given the chance to appeal,
which opens the door to unfair dismissals (quite a few sudden dismissals have already occurred)

Senior Management keep offloading significant amounts of SREV stock every time the window opens, impacting the stock price negatively (it has plummeted more than 50% since launch)

And quite a few more, but you get the point by now.

Advice to Senior ManagementStart paying attention to the high staff turnover rate, and pay more attention to feedback given by employees below the management levels.

Reinstate the fair and balanced structure, allowing employees to contest performance criticism without the fear of retrenchment.

Try actually practising what you preach (in the renewals area, for example)

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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  • Career Opportunities
         

 

A company with lots of potential and great individuals, exceedingly lean and lacking work life balance

Client Delivery (Current Employee)

I have been working at ServiceSource full-time for more than 3 years


Pros: A place where passion, dedication and moments of sheer genius keep the company forging forward as it attempts to be the sole service revenue generating… Cons: Cost cutting measures or what the company calls cost saving measures cause too many to work much more than they initially or rightfully need to.… Advice to Senior Management: Have more foresight, and don't expect to build Rome in a day. If you do not start to heed the request for help and support,… More

 

High growth, fast paced, great place to work

Anonymous Employee (Current Employee)

I have been working at ServiceSource


Pros: High growth potential and company preference to promote from within. Benefits package is more than satisfactory, senior leadership… Cons: Sales methodology aside, opportunities to learn through formal training seem… More

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