158 Employee Reviews (View Most Recent)

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Good for fresh graduates

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Senior Sales Representative
Former Employee - Senior Sales Representative

I worked at ServiceSource full-time for more than a year

Pros

Good for fresh grads to learn how the working society is, able to understand how inside sales job works.

Cons

Growth opportunities given are not very equal and one will grow tired of the job if they are assigned on the non-performing sector of the market

Recommends
Neutral Outlook
No opinion of CEO

Other Reviews for ServiceSource

  1. 3 people found this helpful  

    Going down a call centre path fast

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inside Sales Representative  in  Dublin, Dublin (Ireland)
    Former Employee - Inside Sales Representative in Dublin, Dublin (Ireland)

    I worked at ServiceSource full-time for more than 3 years

    Pros

    Smart, professional, interesting people to work with
    Can be a springboard for a good job somwhere else

    Cons

    Micromanagement
    Ever since it became public, unreachable targets taken from thin air by the management
    Meager base pay
    Promotions and pay rises based upon political decisions and nepotism
    Happy to let experienced, accountable employees go if they become too vocal about their challenges (hence attrition rates becoming higher and higher)
    Don’t delude yourself - no matter what is preached, your opinions, knowledge and experience won't be listened to and taken into consideration
    Lack of coherent, relevant training
    Increasing workload and work hours of other colleagues after someone has left
    No paid overtime, if you work holidays or weekends you will just get a day in lieu
    No flexibility, working from home or taking that people have families into consideration
    An ideal Service Source employee seems to be a young, local person straight out from the college, with no previous experience, happy to be exploited for meager money and resilient to presumptuous treatment

    Advice to ManagementAdvice

    Trust and value your people more
    Think of non-monetary rewards that could help morale (flexi-time, working from home etc.)
    Drop micromanagement, call center-ish attitude
    Stop creating an unnecessarily stressful work environment
    Support and care about your employees - they are people, not cannon-fodder

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Missed Opportunities Abound Here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Representative  in  Singapore (Singapore)
    Former Employee - Account Representative in Singapore (Singapore)

    I worked at ServiceSource full-time for more than a year

    Pros

    Decent starting pay

    A lot of opportunities to learn and advance your career in Service Revenue Management (if you're lucky enough to be in the 'right' team)

    Young, fun, culturally-diverse crowd (when I was there, at least)

    Cons

    Since going public, management is now too focused on short-term gains in revenue,
    often setting unrealistic targets, preventing sales staff from getting their bonuses

    Uses outdated software for CRM and analytics (talk about ironic)

    Staff not given the tools they need to do their job effectively (although they are paid generous amounts of lip service)

    Unable to hold onto talented staff

    Middle-management rarely perform proper analyses in determining staff performance

    Lack of ability to advance your career (it is highly likely you will NOT land in one of the afore-mentioned 'right' teams)

    HR is now horrible (the previous manager was fair, and so was respected);
    staff are no longer given the chance to appeal,
    which opens the door to unfair dismissals (quite a few sudden dismissals have already occurred)

    Senior Management keep offloading significant amounts of SREV stock every time the window opens, impacting the stock price negatively (it has plummeted more than 50% since launch)

    And quite a few more, but you get the point by now.

    Advice to ManagementAdvice

    Start paying attention to the high staff turnover rate, and pay more attention to feedback given by employees below the management levels.

    Reinstate the fair and balanced structure, allowing employees to contest performance criticism without the fear of retrenchment.

    Try actually practising what you preach (in the renewals area, for example)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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