ServiceSource
3.0 of 5 133 reviews
www.servicesource.com San Francisco, CA 1000 to 5000 Employees

133 Employee Reviews (View Most Recent)

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3 people found this helpful  

Going down a call centre path fast

Inside Sales Representative (Former Employee)
Dublin, Dublin (Ireland)

ProsSmart, professional, interesting people to work with
Can be a springboard for a good job somwhere else

ConsMicromanagement
Ever since it became public, unreachable targets taken from thin air by the management
Meager base pay
Promotions and pay rises based upon political decisions and nepotism
Happy to let experienced, accountable employees go if they become too vocal about their challenges (hence attrition rates becoming higher and higher)
Don’t delude yourself - no matter what is preached, your opinions, knowledge and experience won't be listened to and taken into consideration
Lack of coherent, relevant training
Increasing workload and work hours of other colleagues after someone has left
No paid overtime, if you work holidays or weekends you will just get a day in lieu
No flexibility, working from home or taking that people have families into consideration
An ideal Service Source employee seems to be a young, local person straight out from the college, with no previous experience, happy to be exploited for meager money and resilient to presumptuous treatment

Advice to Senior ManagementTrust and value your people more
Think of non-monetary rewards that could help morale (flexi-time, working from home etc.)
Drop micromanagement, call center-ish attitude
Stop creating an unnecessarily stressful work environment
Support and care about your employees - they are people, not cannon-fodder

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Culture & Values
           
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    • Disapproves of CEO

    1 person found this helpful  

    Missed Opportunities Abound Here

    Account Representative (Former Employee)
    Singapore (Singapore)

    I worked at ServiceSource full-time for more than a year


    Pros: Decent starting pay A lot of opportunities to learn and advance your career in Service Revenue Management (if… Cons: Since going public, management is now too focused on short-term gains in revenue, often setting unrealistic targets, preventing sales staff from getting their bonuses Uses outdated software… Advice to Senior Management: Start paying attention to the high staff turnover rate, and pay more attention to feedback given by employees below the management levels. Reinstate the fair… No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company… More
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Approves of CEO

    1 person found this helpful  

    Great Place to work with

    Senior Sales Representative (Current Employee)
    Dublin, Dublin (Ireland)

    I have been working at ServiceSource full-time for more than 5 years


    Pros: Great work environment, great people to work with, company that… Cons: After a really long time you see the changes and… Yes, I would recommend this company to a friend More
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