ServiceSource

  www.servicesource.com
  www.servicesource.com
There are newer employer reviews for ServiceSource

3 people found this helpful  

Going down a call centre path fast

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Inside Sales Representative in Dublin, Dublin (Ireland)
Former Employee - Inside Sales Representative in Dublin, Dublin (Ireland)

I worked at ServiceSource full-time (more than 3 years)

Pros

Smart, professional, interesting people to work with
Can be a springboard for a good job somwhere else

Cons

Micromanagement
Ever since it became public, unreachable targets taken from thin air by the management
Meager base pay
Promotions and pay rises based upon political decisions and nepotism
Happy to let experienced, accountable employees go if they become too vocal about their challenges (hence attrition rates becoming higher and higher)
Don’t delude yourself - no matter what is preached, your opinions, knowledge and experience won't be listened to and taken into consideration
Lack of coherent, relevant training
Increasing workload and work hours of other colleagues after someone has left
No paid overtime, if you work holidays or weekends you will just get a day in lieu
No flexibility, working from home or taking that people have families into consideration
An ideal Service Source employee seems to be a young, local person straight out from the college, with no previous experience, happy to be exploited for meager money and resilient to presumptuous treatment

Advice to ManagementAdvice

Trust and value your people more
Think of non-monetary rewards that could help morale (flexi-time, working from home etc.)
Drop micromanagement, call center-ish attitude
Stop creating an unnecessarily stressful work environment
Support and care about your employees - they are people, not cannon-fodder

Doesn't Recommend
Negative Outlook
Approves of CEO

192 Other Employee Reviews for ServiceSource (View Most Recent)

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  1. 1 person found this helpful  

    Missed Opportunities Abound Here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Representative in Singapore (Singapore)
    Former Employee - Account Representative in Singapore (Singapore)

    I worked at ServiceSource full-time (more than an year)

    Pros

    Decent starting pay

    A lot of opportunities to learn and advance your career in Service Revenue Management (if you're lucky enough to be in the 'right' team)

    Young, fun, culturally-diverse crowd (when I was there, at least)

    Cons

    Since going public, management is now too focused on short-term gains in revenue,
    often setting unrealistic targets, preventing sales staff from getting their bonuses

    Uses outdated software for CRM and analytics (talk about ironic)

    Staff not given the tools they need to do their job effectively (although they are paid generous amounts of lip service)

    Unable to hold onto talented staff

    Middle-management rarely perform proper analyses in determining staff performance

    Lack of ability to advance your career (it is highly likely you will NOT land in one of the afore-mentioned 'right' teams)

    HR is now horrible (the previous manager was fair, and so was respected);
    staff are no longer given the chance to appeal,
    which opens the door to unfair dismissals (quite a few sudden dismissals have already occurred)

    Senior Management keep offloading significant amounts of SREV stock every time the window opens, impacting the stock price negatively (it has plummeted more than 50% since launch)

    And quite a few more, but you get the point by now.

    Advice to ManagementAdvice

    Start paying attention to the high staff turnover rate, and pay more attention to feedback given by employees below the management levels.

    Reinstate the fair and balanced structure, allowing employees to contest performance criticism without the fear of retrenchment.

    Try actually practising what you preach (in the renewals area, for example)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    A company with lots of potential and great individuals, exceedingly lean and lacking work life balance

    • Career Opportunities
    Current Employee - Client Delivery
    Current Employee - Client Delivery

    I have been working at ServiceSource full-time (more than 3 years)

    Pros

    A place where passion, dedication and moments of sheer genius keep the company forging forward as it attempts to be the sole service revenue generating partner of choice for any company in the world that sells a product with any form of warranty or license. Many smart and ambitious employees, who work hard and deliver results.

    Cons

    Cost cutting measures or what the company calls cost saving measures cause too many to work much more than they initially or rightfully need to. Staff work in access of 14 hours a day, inter department OLAs are not respected, poor presales and scoping result in understaffed teams to be built and made operational and unrealistic expectations to be met. Very little attention is given to the revenue generating department which is the sales department. Attrition continues to rise, company faces brain drain and everyone seems to be told to just cope with it no matter what and still deliver results. Salaries are below average, and staff who know they can earn more someplace else have no qualms in leaving.

    Advice to ManagementAdvice

    Have more foresight, and don't expect to build Rome in a day. If you do not start to heed the request for help and support, your talents will leave and revenue but more importantly commitments which the client sales team make so casually in order to secure a deal will not be met. Take care of those who actually bring the $ in at the end of the day (or month, or quarter).

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