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There are newer employer reviews for ServiceSource

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The ultimate "it is what you make it" environment.

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Anonymous Employee in Denver, CO
Current Employee - Anonymous Employee in Denver, CO
Recommends
Positive Outlook
Approves of CEO

I have been working at ServiceSource full-time (More than a year)

Pros

Career growth opportunities. Heavy training emphasis on skills development. Provides a chance to be heard and make a significant difference with a company in the early stages of something big. Those who behave like owners will absolutely thrive at ServiceSource. Great downtown location with modern office facilities. This type of business puts a premium on problem solving and creativity.

Cons

Technologically immature but consistently improving. Fast pace can feel chaotic to some.

Advice to Management

Accentuate career path development and continued investment in people through specific training initiatives. Over communicate.

Other Employee Reviews for ServiceSource

  1. A good place for someone who is looking for a job, not a career

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Nashville, TN
    Former Employee - Anonymous Employee in Nashville, TN
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at ServiceSource full-time

    Pros

    Benefits were pretty good There are advantages to the atmosphere; most employees were in their 20's There are some skills and experiences you can take out of it Can be a saving grace in a time of high unemployment, or if a recent college grad Also, I worked with and met plenty of great, brilliant people, who deserve a lot better than they are getting from a company.

    Cons

    Before getting into details, the summary is that this is a dead end job with no advancement potential, crap pay, and if you think that the experience will help you down the road, you are kidding yourself. You can get everything you're going to get out of working here within 6 months. The primary disadvantage of the atmosphere is that it is basically like being in high school all over again; from the immaturity, gossip, selfishness, and also the disregard upper management can have for the lower level employees. Compensation is laughable. The point has been made that you can get paid twice as much or more doing the same thing for the companies that outsource ServiceSrouce, but beyond that is a bigger problem of segregation. The data teams and the sales teams are not treated equally. Higher salary, better bonuses, recognition, as well as quarterly trips for the top sales reps, but not for data (or I guess they call it enablement now). In some cases, this could be seen as justified, because not all accounts are created equal. Data on one team could be a very simple job with a very light workload, while you have messy teams where data does most of the heavy lifting to make it possible for reps to renew contracts (which honestly, it like sales on training wheels). Due to the company structure, it is impossible to adequately address this problem because the structure assumes that all accounts are more or less the same, because you can't have such low hiring standards and high turnover if you're trying to create a legitimate, contextual organizational structure. And that touches on a lot of the other major cons. Due to the high turnover and periodic expansion, hiring practices often dip to the same level as retail or the food industry, which creates a tension against SREV's attempt to create a loose but still professional atmosphere. Another big problem is the business model is basically, "if you're a huge tech company, we will be your lap dog," that each team is entirely too malleable to the demands of the company they have the account with, as unreasonable as they may be. It all boils down to it not being a serious employment opportunity, but just a job. It worked out better a few years back when the work atmosphere didn't take itself as seriously. In 99% of cases, this is a job that has no room for growth or advancement, or potential for edifying work, and as the company continues to re-org, take itself more seriously, and reposition (now a 'software' company), the struggles will continue.

    Advice to Management

    Pray that attempts to reposition ServiceSource into a software company specializing in contract renewals doesn't bomb or take a look in the mirror and accept what your company really is. You're not fooling your employees or your shareholders.


  2. Great place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inside Sales Representative in Nashville, TN
    Current Employee - Inside Sales Representative in Nashville, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ServiceSource full-time (Less than a year)

    Pros

    Great working environment. Pretty laid back.

    Cons

    Pay is a bit low


There are newer employer reviews for ServiceSource
There are newer employer reviews for ServiceSource

See Most Recent

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