ServiceSource

  www.servicesource.com
  www.servicesource.com
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Be WARNED

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Former Employee - Inside Sales Representative in San Francisco, CA
Former Employee - Inside Sales Representative in San Francisco, CA

I worked at ServiceSource

Pros

One gets the expereince and partial insight of the growing IT market. Companies such as Novell, BEA, HP, Sun, F5, Oracle, Autodesk outsource their contract renewal business to Service source.
the company has an alcohol consumption disoder and the benefits for acheiving quotas and beyond were capped/restricted and at times were weak. Who is really motivated to going to see the lousey, near last place SF Giants baseball game and a dinner at ACME chophouse. Lack of creativity is the expression that comes to mind when I think of that as being a motivational management strategy.
I really am convinced that this company has mismanged the investments from the venture capital firms and wasted their opportunity to achieve true growth. It is true that the company does have an international call centers, but the effectivness and the reactive strategies from the U.S Directors, Managers and ideas from new VP's are poor and desperate.

Cons

Top down business model and all that gives lack of respect to sales representative. It felt like a sweatshop at times, especially during the EOQ and when managers and directors act pompous and really act plastic. They don't have true business intelligence, they are sexually biased, lack leadership and employ the most sinister communication. The company does not care about diversity, and treats employees as seatshop workers. The company has re defined the term outsourcing, and employed poor resource management especially when considering the fact that this company still relies on venture capital backing. The companies true identity is yet to be defined and it has an image problem that goes well beyond the internal and external marketing campaigns. Be careful when entering service source, behind the charm and the pompous talk lies a desperate company has terrible reactive managment and business intelligence.

Advice to ManagementAdvice

Diversify your portfolio and get better marketing capacity. the 1 +1 =3 does not cut it! the company has an alcohol consumption disoder and the benefits for acheiving quotas and beyond were capped/restricted and at times were weak. Lack of creativity is the expression that comes to mind when I think of that as being a motivational management strategy. The company has re defined the term outsourcing, and employed poor resource management especially when considering the fact that this company still relies on venture capital backing. The companies true identity is yet to be defined and it has an image problem that goes well beyond the internal and external marketing campaigns. Be careful when entering service source, behind the charm and the pompous talk lies a desperate company has terrible reactive managment and business intelligence.

Doesn't Recommend

193 Other Employee Reviews for ServiceSource (View Most Recent)

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  1.  

    Great start, dissapointing end

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Manager in Liverpool, England (UK)
    Former Employee - Sales Manager in Liverpool, England (UK)

    I worked at ServiceSource full-time (more than 5 years)

    Pros

    Company has matured after going public and is now well structured.
    Good support for ambitious employee's to grow
    Employ people with incredibly diverse backgrounds and encourage people to get to know people between teams
    Competitive environment without becoming cut-throat. For those who like to win but keep it fun.

    Cons

    Very high turnover in every level of the company (junior, senior, management)
    Strategy and long-term vision seem to change every year
    Focus has shifted from growing to surviving, short-term gains over long-term benefits
    Culture & values are set aside at Quarter end

    Advice to ManagementAdvice

    Change the atmosphere to become less target driven and more customer-satisfaction focused. The strength initially was the teams abilities to deliver customised packages to clients and enable the team-management to reward their team for going this extra mile. Focusing only on revenue, creating a one-size fits all offering and reducing managements independence has taken this edge making SSI 'just another sales team'

    Doesn't Recommend
    Negative Outlook
  2.  

    Great vibes !

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Sales Representative in HarbourFront (Singapore)
    Former Employee - Senior Sales Representative in HarbourFront (Singapore)

    I worked at ServiceSource

    Pros

    The company is full of energy and young people! Lots of new ideas. Management was generous about spiffs.

    Cons

    Work life balance is an issue there. At times of quarter end closing, staffs work till midnight.

    Advice to ManagementAdvice

    Salary is not competitive enough thus high attrition.

    Recommends
    Neutral Outlook
    Approves of CEO
There are newer employer reviews for ServiceSource

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