There are newer employer reviews for ServiceSource

Helpful (1)

Be WARNED

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Former Employee - Inside Sales Representative in San Francisco, CA
Former Employee - Inside Sales Representative in San Francisco, CA

I worked at ServiceSource

Doesn't Recommend
Doesn't Recommend

Pros

One gets the expereince and partial insight of the growing IT market. Companies such as Novell, BEA, HP, Sun, F5, Oracle, Autodesk outsource their contract renewal business to Service source.
the company has an alcohol consumption disoder and the benefits for acheiving quotas and beyond were capped/restricted and at times were weak. Who is really motivated to going to see the lousey, near last place SF Giants baseball game and a dinner at ACME chophouse. Lack of creativity is the expression that comes to mind when I think of that as being a motivational management strategy.
I really am convinced that this company has mismanged the investments from the venture capital firms and wasted their opportunity to achieve true growth. It is true that the company does have an international call centers, but the effectivness and the reactive strategies from the U.S Directors, Managers and ideas from new VP's are poor and desperate.

Cons

Top down business model and all that gives lack of respect to sales representative. It felt like a sweatshop at times, especially during the EOQ and when managers and directors act pompous and really act plastic. They don't have true business intelligence, they are sexually biased, lack leadership and employ the most sinister communication. The company does not care about diversity, and treats employees as seatshop workers. The company has re defined the term outsourcing, and employed poor resource management especially when considering the fact that this company still relies on venture capital backing. The companies true identity is yet to be defined and it has an image problem that goes well beyond the internal and external marketing campaigns. Be careful when entering service source, behind the charm and the pompous talk lies a desperate company has terrible reactive managment and business intelligence.

Advice to Management

Diversify your portfolio and get better marketing capacity. the 1 +1 =3 does not cut it! the company has an alcohol consumption disoder and the benefits for acheiving quotas and beyond were capped/restricted and at times were weak. Lack of creativity is the expression that comes to mind when I think of that as being a motivational management strategy. The company has re defined the term outsourcing, and employed poor resource management especially when considering the fact that this company still relies on venture capital backing. The companies true identity is yet to be defined and it has an image problem that goes well beyond the internal and external marketing campaigns. Be careful when entering service source, behind the charm and the pompous talk lies a desperate company has terrible reactive managment and business intelligence.

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  1. Helpful (1)

    Forward thinking, great team approach, part of one big family

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Liverpool, England (UK)
    Current Employee - Anonymous Employee in Liverpool, England (UK)

    I have been working at ServiceSource full-time (more than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great opportunities to progress, this company is a great investor in its employees. The leadership team are heavily involved in what is happening on floor, there is no disconnection like there can be in other places. The company supports various local charities and encourages it's staff to become volunteers, the Social Network team are always having fun events to bring people together too. The company has a strong focus on development, both within the company and outside. The general consensus is the happier you are the better work you'll do and it really shows. The core ethics are something to be proud of.

    Cons

    There has been a lot of change recently but since the new CEO joined it is clear we are on the path to success once more. It's good to know that the senior management team understand the realities of the business and rather than just pushing forward they are happy to take a step back and focus on what is meaningful and progressive rather than just profit profit profit with no sight of what's lagging.

    Advice to Management

    Only to keep going on the path we're on at the moment. It's exciting to be a part of it and I'm interested to find out where the company will be in 1 year from now.

  2. inside sales rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ServiceSource

    Pros

    young and relax environment. work life balanced

    Cons

    Some accounts have mess up data which might leave you doing 70% of data 30% sales. targets are on a higher end. commission pay out for some did not go along with what was promise by the company.

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