There are newer employer reviews for ServiceSource

Helpful (1)

A good entry-level position, but leave before 2 years!

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - Anonymous Employee
Current Employee - Anonymous Employee

I have been working at ServiceSource

Pros

Laid back work environment, employees are all relatively young, good work environment, company sponsored events, good entry-level experience

Cons

pay is below average and bonuses are capped, not treated very well by the companies we represent, overall experience can change drastically depending on what team you are placed on, enviornment can sometimes resemble a high school

Advice to Management

The leadership tends to be more focused and better at forecasting and reporting (aka doing spreadsheets) and less on the actual selling aspect. You are pretty much on your own to develop your skill set since the management has often not even had an account for years and may be stretched too thin taking care of their other responsibilities.

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  1. Helpful (3)

    Allows you to begin your corporate career and gain experience, but not many internal advancement opportunities.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inside Sales Representative in Nashville, TN
    Current Employee - Inside Sales Representative in Nashville, TN

    I have been working at ServiceSource full-time (more than a year)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    >Pay consists of a base salary with quarterly bonuses. You have the security of a salary, with bonus potential being a nice motivator.
    >Laid back atmosphere with a young lively crowd. Work hard, play harder goes hand in hand with this company.
    >As long as you are getting your work done, properly managing the the client relationship, and hitting/exceeding your sales quota, they will not micro-manage you.
    >Upper Management and Directors are very involved with the company. They will make conversation with the lowest man on the totem pole.

    Cons

    > They are known to take advantage of skilled employees by giving them 2-3 times the workload without increasing their pay.
    > They've had multiple instances of adjusting bonus payouts after final numbers are in, leaving employees struggling with personal budgets after planning for a much higher payout. This discourages employees and leaves them looking for new jobs.
    > Unclear expectations that vary by director, client, manager, etc.
    > Known for promoting people based on social status and not their results.

    Advice to Management

    Not all sales reps are meant to be managers. Establish career paths for these people to advance in, so you do not have people managing who have no place doing so. Currently, management is the only way to move up from sales.
    If you value a good employee and would like to keep them around, let them know so- both verbally and financially. This company could really excel if it worked on its employee retention. Every year the client has to start over from step 1 because employees move on to better paying jobs and don't feel appreciated. The company knows they can easily replace any sales employee with a recent college graduate, so they don't heavily monitor turnover and the reasons behind it... in turn, employees know this is how they are viewed by their company and it doesn't result in much job security.

  2. Great place for young people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Manager I in Nashville, TN
    Former Employee - Sales Manager I in Nashville, TN

    I worked at ServiceSource full-time (more than a year)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Great atmosphere, with the ability to move up quickly with hard work. Your voice can be heard and you have the potential to make real change. Very relaxed.

    Cons

    Younger demographic. Reps unmotivated which can hurt your pay if you're in management. Pay isn't great and often upper management doesn't value the right people.

    Advice to Management

    Value your hard working good employees before they are recruited out.

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