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3 people found this helpful  

Mediocre at best... and that's being nice.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Anonymous Employee  in  San Francisco, CA
Former Employee - Anonymous Employee in San Francisco, CA

I worked at ServiceSource full-time for more than a year

Pros

-Nice insurance benefit package.

-Easy to get to via MUNI and/or Bart.

Cons

-The CEO is no where to be seen or heard from. Even in the HQ with him around the corner, you might hear from him once a quarter via email with promises of communication and information. But nothing. Empty words about the importance of 'employee retention' and 'winning as a team' yet nothing to back it up.

-Employees do what they want. No accountability or self responsibility for simple things like picking up spilled food or throwing away empty food containers. A mentality of it's someone else's problem.

-Lunch is brought in on Wednesdays with is nice, but unfortunately, many people do not understand the concept that other people are eating that food too. People will PILE on multiple plates and even bring Tupperware with them right when lunch is served. Food often runs out very quickly and many people don't get to enjoy it.

-In an effort to attract top engineers, management has begun making a poor effort to establish a "Google type culture" which includes an thin array of free snacks, cheap alcohol, lunch on Tuesdays and a chair masseur every other week. This may sound like a nice idea except that these 'perks' are only for the engineering teams. As you can image this has created some animosity with other departments and a caste system. "We value these people more than you" is how it seems to translate. Which is completely accurate.

-Culture is non-existent.

-Near AT&T Park which creates some challenges if you're driving in and parking.

Advice to ManagementAdvice

Get it together.

The company is (was?) growing so rapidly they are (were?) struggling to hire people on fast enough and it became a quantity vs quality situation. A problem with this is that they were hiring people who were unqualified for their roles and unable execute them (to no fault of their own really). Growth and learning is part of moving up a career ladder but I think the failure comes from lack of leadership and proper training or guidance.

When I first started in 2012, ServiceSource had just finished a restructuring, had a mini one in the middle of my time there and was wrapping up a THIRD when I left. So essentially 3 restructurings in 2 years. Not good.

A combination of lay offs and people quitting but lots of people leaving at a rapid pace. Whether on their own or by choice... still not a good sign.

They want to sell it as a "startup" but it is not. They are a public company that is over 10 years old and that is run by a bunch of conservative men.

All in all... this company needs strong leaders.

Doesn't Recommend
Negative Outlook
Disapproves of CEO

165 Other Employee Reviews for ServiceSource (View Most Recent)

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  1.  

    Used to be great to work there

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous  in  Denver, CO
    Current Employee - Anonymous in Denver, CO

    I have been working at ServiceSource full-time for more than 5 years

    Pros

    Used to be a fun work environment, young staff environment, progressive, good benefits, lots of interesting people. located downtown off the light rail. nice location

    Cons

    inconsistent managers who don't understand the business or cannot communicate. sometimes it's like working in a frat house. space is running out so they rearrange and cram you wherever they can. They've made so many changes to the business that it may not have been the best idea. Nothing is standardized and when you leave you're not clear what your skills there translate into.

    Advice to ManagementAdvice

    Training management needs to be standardized. No one has the same management style and expectations vary from person to person. Communication needs improvement.

    No opinion of CEO
  2. 5 people found this helpful  

    Poor management and huge workloads for minimal pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Sales Representative  in  Nashville, TN
    Current Employee - Senior Sales Representative in Nashville, TN

    I have been working at ServiceSource full-time for more than 3 years

    Pros

    There was once a fair amount of pros. Currently, the only pro is not working weekends; some teams have you work Saturday.

    Cons

    Mandatory overtime; carrot-on-stick motivation; not family friendly; claims sales, but actually PO chasers; demeaning management.

    The Q114 earning report came out and then the quota for all teams globally went up by 15%. Coincidentally, only 10% of the sales population got a commission check. If you like living just above the poverty threshold, working 10hrs a day (without lunch), and are an alcoholic, this is your place!

    Advice to ManagementAdvice

    Hire managers that don't live with their parents, hire managers that have sales experience, hire directors (married) that don't hit on the female staff, and start investing in actual training. Online training is not training. If you over work people and do not pay them, you will lose the employees.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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