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Helpful (3)

Mediocre at best... and that's being nice.

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Anonymous Employee in San Francisco, CA
Former Employee - Anonymous Employee in San Francisco, CA

I worked at ServiceSource full-time (More than a year)

Doesn't Recommend
Negative Outlook
Disapproves of CEO
Doesn't Recommend
Negative Outlook
Disapproves of CEO

Pros

-Nice insurance benefit package. -Easy to get to via MUNI and/or Bart.

Cons

-The CEO is no where to be seen or heard from. Even in the HQ with him around the corner, you might hear from him once a quarter via email with promises of communication and information. But nothing. Empty words about the importance of 'employee retention' and 'winning as a team' yet nothing to back it up. -Employees do what they want. No accountability or self responsibility for simple things like picking up spilled food or throwing away empty food containers. A mentality of it's someone else's problem. -Lunch is brought in on Wednesdays with is nice, but unfortunately, many people do not understand the concept that other people are eating that food too. People will PILE on multiple plates and even bring Tupperware with them right when lunch is served. Food often runs out very quickly and many people don't get to enjoy it. -In an effort to attract top engineers, management has begun making a poor effort to establish a "Google type culture" which includes an thin array of free snacks, cheap alcohol, lunch on Tuesdays and a chair masseur every other week. This may sound like a nice idea except that these 'perks' are only for the engineering teams. As you can image this has created some animosity with other departments and a caste system. "We value these people more than you" is how it seems to translate. Which is completely accurate. -Culture is non-existent. -Near AT&T Park which creates some challenges if you're driving in and parking.

Advice to Management

Get it together. The company is (was?) growing so rapidly they are (were?) struggling to hire people on fast enough and it became a quantity vs quality situation. A problem with this is that they were hiring people who were unqualified for their roles and unable execute them (to no fault of their own really). Growth and learning is part of moving up a career ladder but I think the failure comes from lack of leadership and proper training or guidance. When I first started in 2012, ServiceSource had just finished a restructuring, had a mini one in the middle of my time there and was wrapping up a THIRD when I left. So essentially 3 restructurings in 2 years. Not good. A combination of lay offs and people quitting but lots of people leaving at a rapid pace. Whether on their own or by choice... still not a good sign. They want to sell it as a "startup" but it is not. They are a public company that is over 10 years old and that is run by a bunch of conservative men. All in all... this company needs strong leaders.

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  1. It was a Great place to work at until the last year

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Facilities Manager in San Francisco, CA
    Former Employee - Facilities Manager in San Francisco, CA

    I worked at ServiceSource full-time (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good Company somewhat need to hold on to good employee

    Cons

    Did not believe in employee's


  2. Fun place to work downtown Nashville with great potential with hard work that is rewarded.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Strategic Sales Representative in Nashville, TN
    Current Employee - Strategic Sales Representative in Nashville, TN

    I have been working at ServiceSource full-time (More than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Fun environment, mixed crowd and ability to move up. Some good managers that allow freedom to get your job done and be successful. Challenging teams depending on where you are placed.

    Cons

    Stock price and happiness is dependent on management, some young new managers that micro manage and not sure how to work with people to make a successful team.

    Advice to Management

    Some management is too control. loosen the chains and results could be much greater, more positive attitude.


There are newer employer reviews for ServiceSource
There are newer employer reviews for ServiceSource

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