There are newer employer reviews for Servus Credit Union

 

Too much change at once

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Former Employee - Financial Advisor in Edmonton, AB (Canada)
Former Employee - Financial Advisor in Edmonton, AB (Canada)

I worked at Servus Credit Union

Pros

-learn about the industry in general
-long time employees are great and offer amazing support and insight
-good benefits package

Cons

-attempted standardization of selling style throughout entire organization, sales becoming #1 priority over everything else, trying to adopt big bank mentality
-different banking platforms makes business processes inefficient thereby compromising member service
-work/life balance becoming less of a priority for frontline employees
-constant pressure to sell without providing adequate opportunities to develop product knowledge to do so

Advice to ManagementAdvice

Slow things down and give employees an adjustment period to adapt and embrace changes instead of expecting instant results overnight. Review change implementation strategy to reduce strain on staff.

Doesn't Recommend

9 Other Employee Reviews for Servus Credit Union (View Most Recent)

Sort: Rating Date
  1.  

    Still working out policies from big 3-way merger...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Financial Advisor in Edmonton, AB (Canada)
    Current Employee - Financial Advisor in Edmonton, AB (Canada)

    I have been working at Servus Credit Union

    Pros

    Great benefits and job security. Strong mission statment focused on serving our clients and providing all their financial needs. Employee elected business values

    Cons

    3-way merger causing delays in getting everyone on one computer platform which makes providing great service to our clients very slow & cumbersome

    Advice to ManagementAdvice

    Too much focus for bottom line results rather than following our mission statement and values

  2.  

    Very good, until the merger in 2008

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Senior Account Manager
    Current Employee - Senior Account Manager

    I have been working at Servus Credit Union

    Pros

    The people wjho have worked there for many years.

    Cons

    The post-merger culture is a big business that wants to be a bank, and it's not, it's a credit union.

    Advice to ManagementAdvice

    Remember how we got to where we are, and let this guide your decision making and culture rebuild.

    Doesn't Recommend
There are newer employer reviews for Servus Credit Union

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