There are newer employer reviews for ShoreTel
There are newer employer reviews for ShoreTel

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Helpful (4)

Hiring the best and the brightest to be treated like the worst and the dimmest.

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Tech Escalations Engineer in Austin, TX
Former Employee - Tech Escalations Engineer in Austin, TX
Doesn't Recommend
Neutral Outlook
No opinion of CEO

I worked at ShoreTel full-time (More than a year)

Pros

Great product. Can learn a lot very quickly. Pay and benefits were very good. Austin office is great location and unlike some support organizations, development and support had a good and open rapport.

Cons

Management strongly believed that employees should have been treated like children and actively foisted the blame for the consequences of their poor decisions on to the front line technicians. Feedback was solicited, but completely ignored in favor of pre-determined plans. The mentality for dealing with problems was to hide the fact that there were real problems instead of trying to address root causes.

Advice to Management

Actively solicit real feedback from everyone, not just mid-senior management.

Other Employee Reviews for ShoreTel

  1. Outstanding company with lots of friendly people and potential

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Director in Sunnyvale, CA
    Current Employee - Senior Director in Sunnyvale, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ShoreTel full-time (More than 5 years)

    Pros

    Pleasant mature work environment with startup feeling

    Cons

    Long hours, but worth the fight!

    Advice to Management

    Continue to advise staff of key initiatives.


  2. strong team atmosphere

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Sunnyvale, CA
    Current Employee - Anonymous Employee in Sunnyvale, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at ShoreTel full-time (More than 5 years)

    Pros

    team works well together and there to help you when needed. can be myself and don't have to filter communication

    Cons

    401K match would be nice

    Advice to Management

    stay connected to the front line people to get the real info and not only trust your direct reports for accurate info.


There are newer employer reviews for ShoreTel
There are newer employer reviews for ShoreTel

See Most Recent

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