3.9 of 5 156 reviews Redwood City, CA 1000 to 5000 Employees

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9 people found this helpful  

Great people, terrible management

Anonymous Employee (Current Employee)
Phoenix, AZ

I have been working at Shutterfly

Pros- Decent benefits package: life, health, dental, vision insurance options are very reasonable.
- Cheap snacks and free soda, plus good amount of "fun" activities for employees during the year (barbeques, parties, sports events, etc)
- Free and discounted products from the website twice a year
- Super nice people at low and mid levels (base pay workers in manufacturing, engineers, etc), most folks here are dedicated, passionate, trustworthy, and competent.
- Recognition program allows employees to recognize noteworthy achievements of other employees directly.
- Relatively open atmosphere - easy to talk with other people, and use of technology to communicate is good, just wish it was used more by upper management instead of only by the underlings.
- Family friendly: the company is very forgiving when it comes to kids' appointments or school events. They provide time off and maternity/paternity leave (at least per law, in some cases a little nicer I think). However, see the note below.
- Trying to be eco-friendly in some ways. Quite a bit of recycled product is used in manufacturing and the manufacturing facilities practice good methods to make sure that as much as possible that is recyclable, gets recycled. More could be done, of course, but at least it is a start.

Cons- Huge discrepancy in executive compensation vs. everyone else. Executives get millions of shares of stock and large salaries quarterly and yearly, whereas most employees get very few if any stock options and have much lower pay rates, even though we put in a lot more hours and a lot more heartache. Mostly happened after we went public on the stock market.
- Impossible to get ahead. 5+ years of dedicated HARD work and still no promotion or professional development plan of any kind. Once you are in, you are stuck, and can expect new upper management to be hired from outside the company (major bummer).
- "Work / Life Balance" is way off. Company operates 24 / 7 but employees get no respite.
- Bonus structure is effectively non-existent. After many years of trying to get a reasonable, regulated bonus structure (pay for performance, etc) one still does not exist (at least in my department)
- Outsourcing is terrible, whether it is engineering, customer service, or manufacturing. Loss of quality controls, coordinated and consistent training, difficult to maintaining levels of service and communication.
- Turning into a place that micro-manages, but has terrible management skills at the same time. Not a good combination. Was much better before we went public on the stock market, it felt more like a 'family' of people working together to create incredible products and services, now it feels more like your typical Fortune 500 company that doesn't care as much about its workers as people as it does in turning the biggest profits, regardless of the 'human cost'.
- Marketing team needs to be fired. They don't think about the 'big picture' when doing things, and often end up causing huge headaches to other parts of the company like customer service and manufacturing, yet there are never any repercussions.
- Mostly family friendly: it would be really nice if the company offered on-site or subsidized childcare. More and more companies are doing this, and are finding that it really helps boost productivity therefore lowering costs.

Advice to Senior ManagementShare the wealth guys... It is entirely unfair for you to receive more shares of stock per year than the rest of us combined. Remember that without the 'little people' (you know, the ones that physically produce product and stand up for 10 hours a day, or the ones that sit behind computer screens writing and reviewing code, or the ones that talk to your customers and make them happy) you would be nowhere and have no stock options or be able to send your children to $50k/year pre-schools. Many of us are barely scraping by; share the wealth a little bit more - perhaps a yearly stock option grant to all employees regardless of 'title' of even something as small as 500 or 1000 shares would be nice. If you can afford to sell 25,000 shares a quarter and still have leftovers, you can afford to share a few of those with the rest of us.

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  • Work/Life Balance
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3 people found this helpful  

Visionary and confident management team but the day-to-day people get forgotten

Manager (Former Employee)
Redwood City, CA

I worked at Shutterfly

Pros: Working on a product that truly positively impacts people's lives. The employees are… Cons: CEO dominates Management is disconnected from the realities of day-to-day challenges of the employee… Advice to Senior Management: Reduce the politics. Stop acting like a big company… No, I would not recommend this company to a friend More

  • Work/Life Balance
  • Senior Management
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2 people found this helpful  

love the company but lots of management issues

Anonymous Employee (Current Employee)
Mountain View, CA

I have been working at Shutterfly

Pros: - lots of young, smart people who are passionate about… Cons: - inexperienced management team. overall, very little experience managing teams and developing the people, making advancement opportunities hard to come by -… Advice to Senior Management: Let go... just a little will go a long way! There is a ton of value to letting people make mistakes so that they… No, I would not recommend this company to a friend More

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