There are newer employer reviews for Sitel

 

Sitel was a great experience

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Regional Performance Director  in  Nashville, TN
Former Employee - Regional Performance Director in Nashville, TN

I worked at Sitel full-time for more than 10 years

Pros

In my thirteen years at Sitel I was challenged with being involved in a number of projects that were challenging and provided me with considerable personal growth. The culture was supportive and success was well rewarded. It was a great environment.

Cons

I was recruited by another company and made the mistake of leaving. The grass is definately not greener on the other side. I wanted to return to Sitel after leaving the former company and there were no opportunities for me.

Recommends
Positive Outlook
No opinion of CEO

344 Other Employee Reviews for Sitel (View Most Recent)

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  1. 2 people found this helpful  

    Its okay nut can be a lot better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Support Agent  in  Augusta, GA
    Current Employee - Technical Support Agent in Augusta, GA

    I have been working at Sitel full-time for more than 3 years

    Pros

    I enjoy my co-workers and some of the management staff
    Okay benefits

    Cons

    We are the lowest paying call center in my city
    Raises have been frozen
    Too many non working computers
    Too many non knowledgeable supervisors
    Hate attendance policy---still get an occurrence if you have a valid doctor's note, went to the ER, had an accident, etc
    Very shady, 2 faced and unprofessional upper mgmt
    Does not apply a firm policy for everyone; policies differ based on individuals

    Advice to ManagementAdvice

    Shift bids should be every 6 months
    Supervisors, mentors and sup desks employees should be trained more and there selection should be more in depth and detailed

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Not the Best

    Former Employee - Customer Service Representative  in  Augusta, GA
    Former Employee - Customer Service Representative in Augusta, GA

    I worked at Sitel full-time for less than a year

    Pros

    Easy to get into, nice coworkers

    Cons

    Hated being on the phone all the time with angry customers

    Advice to ManagementAdvice

    Don't base success on customer reviews

There are newer employer reviews for Sitel

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