Sitel

  www.sitel.com
  www.sitel.com
There are newer employer reviews for Sitel

2 people found this helpful  

It's not for everyone

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Customer Service Representative in Las Cruces, NM
Current Employee - Customer Service Representative in Las Cruces, NM

I have been working at Sitel full-time (more than 3 years)

Pros

Benefits
Promote from within
Outstanding Training (Paid)
Client Discounts
Overtime and stipend pay opportunities
Bonuses

Cons

Low Base Pay
Frequent interactions with angry customers
Some team leaders don't coach you (Fix it or you will be written up mentality)
Favoritism

Advice to ManagementAdvice

Take feedback from your employees more seriously
Coach your Team Leads
Pay as much attention to your employees as you do to the numbers
Be consistent with policies

Doesn't Recommend
Negative Outlook
No opinion of CEO

391 Other Employee Reviews for Sitel (View Most Recent)

Sort: Rating Date
  1. 1 person found this helpful  

    A pass through company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Las Vegas, NV
    Current Employee - Customer Service Representative in Las Vegas, NV

    I have been working at Sitel full-time (more than 5 years)

    Pros

    Good if your in school and have to work they are good with working on schedules.

    Cons

    Pay is horrible at start even with worse with time.

    Advice to ManagementAdvice

    Pay people what there time is worth and you will get better results.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 2 people found this helpful  

    It is what it is

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Coach in Asheville, NC
    Current Employee - Coach in Asheville, NC

    I have been working at Sitel full-time (more than 5 years)

    Pros

    Opportunity for advancement
    Great people for the most part
    Paid training

    Cons

    Low pay
    Not challenging for anyone who has cursory knowledge of how to operate a computer

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
There are newer employer reviews for Sitel

Work at Sitel? Share Your Experiences

Sitel

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.